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Customer reviews: Glow: Loyalty Points & Rewards

Develop by Glow Loyalty

Reviews (104)

Overall rating
4.6

What Merchants Think

Merchants generally express high satisfaction with "Glow: Loyalty Points & Rewards", praising its value for money, ease of use, and excellent customer support. Many have noted its potential in enhancing customer retention and engagement, finding the app particularly beneficial for both budding businesses and those seeking to scale their loyalty programs. While the app often meets expectations, some users highlight areas for improvement, reflecting varied experiences across different use cases.

Key Strengths

  • Exceptional customer support, often cited as helpful, patient, and proactive.
  • Ease of setup and use, praised by new and experienced users alike.
  • Cost-effective pricing, with robust features even at entry-level plans.
  • Flexibility and ability to integrate, notably with platforms like Klaviyo.
  • Responsive live chat and support team, often singled out for consistency and helpfulness.

Common Concerns

  • Inability to exclude certain products from earning points due to low margins.
  • The desire for more comprehensive point redemption options at checkout.
  • Occasional issues with feature implementation, such as language setting changes not being applied.

Final Thoughts

"Glow: Loyalty Points & Rewards" is well-received for its usability, support, and cost-effectiveness, making it a favorite among merchants aiming to boost customer loyalty. While there are occasional limitations, the app’s strengths, particularly in customer service and flexibility, make it a worthwhile choice for businesses using Shopify.

Real to the Roots Jewelry

Jan 29, 2025  on Shopify

I have been using the free version of this app for my jewelry business. It's a great incentive for customers to return and place more orders. I love the customer service here. EVERY single time I have asked for help I have had very patient and polite, resourceful people who genuinely made me feel like they wanted to resolve any issues I had. Most of my issues were not with the app but e.g. how to get rid of bots or how to eliminate dormant customers who use up space but don't show activities. Sergey, who helped me "declutter" my members did all of this on his end always checking in to make sure he does exactly what I had in mind, offering suggestions I would not have thought of myself. Really recommend this app. Can't wait to have more than 500 active members to justify paying for the upgrade.

Badecanlar Şefkatli Kozmetik

Nov 26, 2024  on Shopify

We’ve been using this app for three years straight. It’s very easy to set up, offers great value for money, and the team has been consistently adding new functionality over time. The recently added Klaviyo integration is fantastic, especially as we’re working to streamline all our outgoing emails through Klaviyo campaigns and flows. The support is also exceptional—10/10. Highly recommended!

J.R Candle Company

Oct 30, 2024  on Shopify

This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!

Westmount Music

Oct 09, 2024  on Shopify

Having tried out several Loyalty Apps, Glow is by far the best in terms of ease of set up, functionality and value for money, with all features included in their entry level 'Sprout' option for $9.99pcm (for reference, it costs $25pcm for comparable features in app programmes such as BON Loyalty who charge extra for simple but imperative things like changing branding colours on the widget!) - Also their support is fast and effective with Live Chat very responsive and super helpful. I would like to thank Sergey for all of his support to date in helping guide us to get the most out of the App. I've also just found out they have an API for helping us to automate certain things as we scale. Highly recommended for all Shopify users, whether you're just starting out and experimenting, or scaling a larger, more complex loyalty programme. I will upgrade to 5 stars when the feature for allowing customers to redeem ad-hoc points at checkout is enabled, as this is the only piece missing at the moment. Customers currently need to reach Points Milestones to create redeemable coupons, which could potentially put some people off. The ability to redeem points balance at checkout would be the icing on the cake for this App.

Kingston Nexus

Sep 21, 2024  on Shopify

Don't like that it's a stand-alone thing, but a bigger problem is I can't exclude some products from earning points. Like if I have a product with really small margins, I want to exclude that.

Northumbrian Tin Soldier

Aug 18, 2024  on Shopify

Fantastic App with great pricing and feature set for a Bricks and Mortar\ Online combo . Ease of use is great and integration is quick and easy. Support requests and queries have been handled quickly and efficiently. Looking forward to seeing the App develop and new features integrated.

GreenGuardian

Aug 18, 2024  on Shopify

Best price in town, with good quality and TOP support service. I love the app! They always help me and add features to improve my product! ❤️❤️❤️❤️

Le Petit Moulu

Feb 25, 2024  on Shopify

Excellent app, really well thought out and flexible. They migrated our clients for us and tailored it to our needs. Excellent support! As a coffee roaster and coffeehouse, we really appreciate their pricing plans. Glow is one of the few that base it on the number of members and not the number of transactions. For anyone thinking of using Shopify's POS, choose 'member-based' plans and avoid the transaction-based plans, which most other loyalty apps use because they will count every POS sale (even just a coffee). When we added POS, it catapulted us from a free plan to one costing hundreds of dollars per month! Of the member-based loyalty apps we reviewed, Glow's app was the best, even better than the transaction-base loyalty app that wanted to charge us hundreds of dollars a month. Thank you, Glow!

CLUNIA

Oct 14, 2023  on Shopify

Cambio los textos en los ajustes de la aplicación en la sección ''traducción'' pero no se aplican. Le doy a guardar cambios, aparece que se han guardado correctamente pero no se guardan.

Evergreen Collective

May 05, 2023  on Shopify

I just finished setting this up, but so far, I'm happy. They helped me import rewards from a previous program. The email feature and points expiry with an affordable price drew me to this app. I was also pleasantly supprised with how well the app worked on my website. For me, it is much more intuitive than other programs when on a website.

Flora & Leaf

Mar 29, 2021  on Shopify

I highly recommend Glow. It was really easy to set up and it is a great way to track rewards. The customer service is absolutely wonderful. Cheers guys!

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