Alhena: Shopping & Support AI

Develop by Shopify

$1199-$599

/ Month

Free plan available

Generative AI for customer service & profitable growth

Multi-channel support

Generative ai chatbot

Real-time responses

Help desk integration

Shopify synchronization

Conversational product search

Virtual assistant capabilities

Accurate responses

Omni-channel functionality

About Alhena: Shopping & Support AI

Launched Mar 07, 2024

Built by Shopify

Address

Level 11, Menara KEN TTDI,, No, 37, Jalan Burhanuddin Helmi, Kuala Lumpur, SGR, 60000, MY

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Scale your store with GPT-powered AI for shopping, support, social commerce, and review management.

Alhena AI is the premier AI shopping assistant helping retailers boost sales through advanced AI solutions. It’s an all-in-one Shopping Assistant, Sales AI and Support AI: greeting visitors, recommending products, answering order questions and collecting reviews — all in brand voice. Install in minutes; Alhena syncs catalog, inventory and discounts automatically so replies stay accurate. Escalate complex chats to Shopify Inbox, Zendesk, Gorgias or Slack while the AI works 24/7.

Shopping Assistant: Recommends products, bundles & upsells in real time
Sales AI: Sends smart chats and discounts to turn browsers into buyers
Support AI: Answers order, shipping & return questions 24/7, no agents
Seamless handoff: Escalate complex chats to Shopify Inbox or helpdesk apps
Perfectly On-Brand: AI responses crafted to match your brand’s unique voice.

Pros

Real-time automatic responses across all communication channels (email, live chat, messaging apps, social media)
Integration with existing help desks and live chat services like Gorgias, Freshdesk, Zendesk, and Richpanel
Syncs with Shopify catalog, inventory, and prices for an enhanced conversational product search and virtual assistant capabilities
Omni-channel functionality, ensuring it works wherever the users are
Transfers conversation history to live agents, ensuring a seamless handoff
Accurate and trustworthy responses, boosting customer confidence
Aligns with the brand's tone, avoiding dull and generic bot replies
Improves operating efficiency and customer satisfaction

Cons

Reliance on accurate syncing with external platforms like Shopify, which may sometimes face integration issues
Potential limitations in understanding complex customer queries depending on AI training
Integration with help desks and live chat windows requires configuration which might be complex for some users
Might require regular updates to maintain the accuracy of responses in alignment with changing inventories and catalogs
Initial setup and customization to align with the brand's tone might be time-consuming

Top Helpful Reviews

VintageCB750

Apr 15, 2025 on Shopify

I would highly recommend this AI Chat app! Ashu is amazing to deal with, he helped make some custom changes for me and has jumped on several calls to help me with various things. You can't go wrong here folks!

Fillion Électronique

Apr 08, 2025 on Shopify

Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it is easy to train the chatbot. Everything is straight to the point. We had to contact customer support regarding a small issue. Alhena customer support really helped us quickly. Their customer support is very effective!

Kandy Golf Apparel

Mar 27, 2024 on Shopify

This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative and so far I have only had a couple of glitches which I have reached out to the support team and had very helpful friendly staff take care of my issues immediately. Highly recommend trying the free version first if you are a small business.

FashFresh

Mar 13, 2024 on Shopify

Perfect application! I use it for my customer service, it is perfect! Installing is easy, program the bot is ease it is great. I did not have any experience with ai or program thing but it wasn’t necessary at all. I use the application for my chat, I used live chat but I switched to this bot because this bot never sleeps, gives quicker and accurate answer then me. It is the perfect solution, for real try it out!