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Customer reviews: Fittingbox Virtual Try‑On

Develop by Shopify

Reviews (11)

Overall rating
4.7

What Merchants Think

Merchants using the "Fittingbox Virtual Try‑On" app generally express positive feedback, appreciating its ease of setup, realistic virtual try-on experience, and the tangible impact on customer engagement and sales. Merchants feel supported by the Fittingbox team, which has been highlighted as responsive and helpful in addressing business needs.

Key Strengths

  • Easy and quick setup process.
  • Realistic and seamless virtual try-on experience.
  • Increases customer confidence and reduces returns.
  • Responsive and supportive customer service team.
  • Enhances customer engagement and provides an interactive shopping experience.

Common Concerns

  • Issues with customer service response times.
  • Lack of clarity on subscription cancellation.
  • Manual addition of sunglasses not effective for all types (e.g., shield-type sunglasses).
  • Desire for additional features, such as a live counter for try-ons.

Final Thoughts

The "Fittingbox Virtual Try‑On" app is well-regarded among merchants for transforming the eyewear shopping experience through its innovative and accurate virtual try-on technology. While most users are satisfied with the app’s impact on business performance and customer interaction, improvements in customer support and additional feature enhancements could further elevate user satisfaction.

Joly Eyewear

Jan 29, 2026  on Shopify

Setting up this try-on tool is super easy! The team is very considerate and helped us get exactly what we needed for our business. I specially recommend them for any business looking for virtual try-on for their store.

BleeqUp

Nov 07, 2025  on Shopify

I've been writing emails for a week now. I encountered issues during use, but no one has contacted me.

My Store

Nov 07, 2025  on Shopify

I don’t understand how to cancel my subscription — this app is terrible. Why is there no cancellation option, and what should I do now?

INDY Sunglasses

Jun 10, 2025  on Shopify

Super easy to set up and a great tool for showcasing how our sunglasses look on different face shapes. The virtual try-on feature has helped increase customer confidence and reduce returns. Support has also been responsive and helpful. Highly recommend if you sell eyewear!

FETCH Eyewear

Dec 08, 2024  on Shopify

Yulia has been very helpful in helping FETCH introduce Fitting Box to our customers. And our customers feel that it is both fun and useful to try before you buy! Ann Sacks FETCH Eyewear

YOOVY

Dec 08, 2024  on Shopify

At Yoovy, we’ve been using Fittingbox Virtual Try-On ince launch, and it’s been great. The seamless and realistic virtual try-on experience lets our customers explore all our styles and find their perfect fit with ease. Customers love seeing how different frames suit them in real-time. It’s made shopping more engaging, fun, and interactive. A huge thank you to Fittingbox for empowering us to deliver confidence and convenience to our customers. Your innovative technology has truly elevated our online shopping experience!

LadyBoss Glasses

Nov 26, 2024  on Shopify

We’ve been using Fittingbox Virtual Try-On at LadyBoss Glasses, and it’s been wonderful! The seamless and realistic virtual try-on experience allows our customers to explore all our styles and find the perfect fit before purchasing. The feedback from our customers has been incredible—they love being able to see how different frames look on them in real-time. It has made shopping so much more fun and interactive! Thank you, Fittingbox, for helping us bring confidence and convenience to our customers. Your technology has truly enhanced our online shopping experience!

Faos Concept

Sep 04, 2024  on Shopify

Very practical, easy to launch and the model preview generator was very close to reality. The team is easy to access and quick to respond. Highly recommended.

Moshades

Jul 30, 2024  on Shopify

Fittingbox integrates well with our Shopify store. This app offers customers a fun and interactive way to try on glasses virtually. The face tracking of the augmented reality try-on feature is impressive, based on user feedback; it accommodates different faces well, with the AR glasses moving well with your head when turning. There are a couple of areas that could use some improvement. While most sunglasses that are not currently in their system can easily be added manually, this feature does not work well for shield-type sunglasses. Additionally, a live counter for the number of try-ons per month would be a fantastic feature to have, helping us keep track of customer engagement more effectively. Overall, we've found Fittingbox to be the best virtual try-on app for eyewear stores on Shopify, and we highly recommend it!

NURILENS

Jun 12, 2024  on Shopify

The FittingBox plugin provides an extremely convenient virtual try-on experience for customers shopping for frames on NURILENS. The plugin accounts for details like face shape, head positioning, and lighting conditions to render a realistic preview of how the frames will actually look when worn, which is really impressive. This level of accuracy helps customers better visualize and evaluate potential frame choices. The UX is very easy to follow as well. The staff was also very supportive in setting us up with the tool. It is very user-friendly. We're looking forward to exploring other Fittingbox Tools and integrations.

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