Reviews: Gift Card Factory

Customer reviews: Gift Card Factory

Reviews (21)

Overall rating

4.4

5

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What Merchants Think

Merchants generally have a positive view of "Gift Card Factory," appreciating its user-friendly interface, and versatile functionality. Many reviewers commend the app for its robust feature set and the excellent customer support team that is always ready to assist. However, a few merchants have faced integration issues, particularly with Shopify, suggesting room for improvement in this area.

Key Strengths

User-friendly interface for easy navigation and use
Wide variety of gift card options
Capability to generate and manage bulk gift card codes efficiently
Fantastic customer support, known for being quick and responsive
Ability to send and schedule gift cards, enhancing customer experience
Helpful for refunds/returns and integrates well with email campaigns

Common Concerns

Integration issues with Shopify
Occasional lack of immediate customer support response

Final Thoughts

"Gift Card Factory" is highly regarded for its range of features that streamline gift card creation and management for businesses. Its strong support team and ease of use make it a recommended tool for merchants looking to enhance their gift card offerings, despite some integration challenges. The app appears well-suited for those seeking a comprehensive and supportive gift card solution.

Belvans

Oct 03, 2024 on Shopify

Service client très réactif. J’ai pu utiliser l’Api sans problème avec leur aide. Je recommande vivement

CandyMix

Oct 01, 2024 on Shopify

I’ve had a great experience using Gift Card Factory ! The app is easy to navigate, and it offers a wide variety of gift card options. What really stood out for me was the excellent customer service. The team listens carefully to any concerns, and goes above and beyond to resolve issues quickly. Highly recommend for anyone looking for a hassle-free gift card experience!

One Teaspoon

Jun 05, 2024 on Shopify

Fantastic easy refunds/returns app that makes generating gift cards/credit notes simple and fast. Heaps of other great features including email campaigns and more. Plus just fantastic support, the Gift Card Factory team have been so helpful answering our questions and helping us with features.

Hoonigan Pro Store

Feb 13, 2024 on Shopify

App works great, Used to generate 800 unique gift card codes at once and export into an excel sheet.

Crew

Nov 07, 2023 on Shopify

Mat, was very quick to help me with an issue. it was resolved faster than expected. Gift Card Factory is really helpful, and a great addition to the customer experience.

SARAH & SEBASTIAN

May 14, 2023 on Shopify

The team at Gift Card Factory have been extremely helpful in expanding and enhancing upon the standard Gift Card solution that is offered by Shopify. Customer feedback has been overwhelmingly positive and they are very excited about being able to send directly to and schedule their gift cards for a later date. Highly recommend this app if you're looking to enhance the gift card experience for your customers.

Hazy Shade

Jan 15, 2023 on Shopify

This is a really nice product. We do quite a few gift cards a month and the ability to bulk import them so easily is amazing. Truly a time saver worth the cost. Support is also really great. Anytime I have had a question they are great to respond.

MyPlexusPrint

Nov 28, 2022 on Shopify

This app is priceless. It's saved 100's of hours of code creation and editing. Mat on the support team went above and beyond for us to run a special promotion. His fast work and strong communication came in clutch when we needed a solution.

Petite Dressing

Aug 15, 2022 on Shopify

Highly recommend this app to anyone looking to use gift cards as a marketing tool! I tried multiple gift card apps but this is the only one that meets all my needs while still being affordable! Besides, Mat and his team provide amazing support for this app- patient and super responsive!