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Gift Box • Free Gift Purchase logo

Customer reviews: Gift Box • Free Gift Purchase

Develop by Shopify

Reviews (195)

Overall rating
4.8

What Merchants Think

Overall, merchants have a very positive impression of "GB: Free Gift with Purchase." They commend its functionality, ease of use, and the significant boost in sales and average order value (AOV) it provides. Most notably, the app's customer support is repeatedly praised for its quick response and effective problem-solving capabilities. Many users highlight that the app significantly enhances customer satisfaction by allowing easy management of free gifts with purchases.

Key Strengths

  • Highly efficient and responsive customer support team
  • Easy to use interface and straightforward functionality
  • Effective in increasing sales and AOV
  • Comprehensive and intuitive features
  • Ability to handle different currencies and global needs

Common Concerns

  • Occasional technical issues, such as gift application glitches
  • Concerns about the app's cost relative to its contribution to long-term site strategy
  • Minor issues with theme conflicts upon installation
  • Sporadic complaints about performance, such as lagging or inconsistencies in gift application

Final Thoughts

"GB: Free Gift with Purchase" is well-received for its reliability and effectiveness in boosting sales and customer satisfaction. Despite some minor technical hiccups and price concerns, the app's standout customer support, intuitive design, and versatile features make it a valuable tool for merchants looking to enhance their online store's appeal with promotional gifts.

Printkeg

Dec 03, 2025  on Shopify

This app does exactly as advertised, and it is very easy to use. I couldn't find a $29.99 plan. The minimum is $49.99 per month, which seems a little pricey. In the end, I like the app and plan to continue using it.

Pure TheraPro Rx

Nov 26, 2025  on Shopify

I had trouble at first, but only because our theme code is not optimized/proper. Juan on the support team went WAY above & beyond to get me up and running the day before Thanksgiving. Thanks, Juan!

United States Holocaust Memorial Museum Deanie and Jay Stein Museum Shop

Nov 25, 2025  on Shopify

Gift Box is a very clean looking and functioning app that has already improved our average sale after only a few days of use. Also their customer service is top notch. I asked to have one item changed and it was done within 15 minutes.

Skandino

Nov 24, 2025  on Shopify

Ran into an incompability issue with our Shopify theme (Eclipse) but it was fixed within hours, all while getting realtime updates over Live chat. Perfect service. Also the UI/UX of the plugin is very good, both for the customers and for the admin. Best and simplest Free Gift app I could find, and I tested exactly 17 of them, paid and free. Suits anyone's needs perfectly if you just need to give a free gift automatically, where Shopify's built in Buy X Get Y discount type lacks automation (requires manual action from the customer, a discount code and/or an add to cart, from the customer in order to get the gift)

COR Surf

Nov 23, 2025  on Shopify

Terrible! It worked when we tested it, but every-time we got an order it never added the free gift. Had to contact support multiple times which were quick to respond but never figured out the issue

Melchior Jewelry

Nov 23, 2025  on Shopify

Everything works perfectly, used for multible years! And the team behind is always there to help with anything!

Charlott'

Nov 19, 2025  on Shopify

Le support est très réactif même si un premier tri est fait par IA, un humain prend vite le relais et règle les problèmes rapidement !

Beauties Lab

Nov 07, 2025  on Shopify

App & offers were super easy to set up & very straightforward, highly recommend! The support team was very responsive & fixed our code very quickly to make things work perfectly.

Roo & You

Sep 30, 2025  on Shopify

We used this App to launch a promo! Customer service was super prompt to help up customize a feature and made set-up easy!

Dio Candle Company

Sep 26, 2025  on Shopify

easy to set up, easy to navigate, customer service is responsive and fast. what more could you want? really love the way it displays on my store - especially the variant selection for free items (limited in like, every other app.)

Marcella Beauty Eesti

Sep 08, 2025  on Shopify

Impressed with the app – it’s easy to use, integrates seamlessly with our store (in different language options), and has been a great way to add extra value for our customers. Setting up free gifts and promotions is straightforward and works exactly as expected. What stands out even more is the customer service. The support team is incredibly responsive, helpful, and quick to find solutions. They went above and beyond to make sure everything was running perfectly for our store. Highly recommend this app to anyone looking to create a better shopping experience with free gifts and promotions!

Inside Out Toys

Aug 19, 2025  on Shopify

Very easy to install, fast and efficient help via the chat to set it up - look forward to our first customer orders with gifts!

Odeholm Audio

Aug 10, 2025  on Shopify

Amazing support! We encountered a few issues with how a gift was being added to the cart and the support team were super helpful and quickly implemented fixes.

ENERGY NUTRITION LP

Jul 28, 2025  on Shopify

He buscado muchas aplicaciones para ofrecer regalos y recompensas a mis clientes y creo que encontrado la indicada, aparte la atención al cliente es de cinco. Muchas gracias.

Gerard Cosmetics

Jun 01, 2025  on Shopify

Very good experience. Easy to integrate, easy to use. Had an issue with a customer ordering free stuff and they fixed the problem instantly, even added code to prevent the issue from recurring. Excellent support , great app.

Bellobox

May 23, 2025  on Shopify

The support team responded quickly and was very helpful. After I sent a screenshot and explained the issue, everything was fixed within just a few minutes. Really impressed with how smoothly it was handled

Pawfect Pals

Apr 22, 2025  on Shopify

Amazing app that is so easy to use on the back end and for our customers. Amazing customer support as well.

Boostwear

Apr 14, 2025  on Shopify

The support is really excellent. I received an answer within a few minutes and was also helped directly. With regard to the app, I would like to have one more setting option: To replace the pop-up field for selecting the gift with a slot in the shopping cart. That would be a nicer solution when shopping via smartphone.

Step One

Apr 10, 2025  on Shopify

Easy to integrate into your Shopify store. Every time I've reached out to support, I receive an answer in minutes (which is a huge plus) from Glecy who is super useful. The UI is easy to use and straight forward. There could be some more features to customise the widgets but overall a great app!

MUMIT

Apr 10, 2025  on Shopify

The block does not update dynamically and gifts can be selected even if the conditions are not met. It means there is no server-side validation that checks the conditions. This also means you cannot select a gift when you add a product to the cart dynamically and the conditions are met until you refresh the page. The gift is removed from the cart when you remove a product even if the conditions are still met. There is a limit of 10 items/Product Choice

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