Gameball: Loyalty Points Games logo

Customer reviews: Gameball: Loyalty Points Games

Develop by Gameball

Reviews (243)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about "Gameball: Loyalty Points Games," appreciating its effectiveness in improving customer retention through a comprehensive loyalty program. Many reviewers highlight the excellent customer service provided by the support team, particularly naming individuals such as Ahmed and Dania for their outstanding assistance. However, some users point out minor limitations in mobile compatibility and pricing structure.

Key Strengths

  • Effective in improving customer retention.
  • Comprehensive features for loyalty programs.
  • Outstanding customer service, with specific mentions of team members Ahmed, Nour, and Dania.
  • Customization and ease of use, particularly praised above other similar apps.
  • Efficient setup and transition process.

Common Concerns

  • Starter version pricing higher than expected, with limited configurability.
  • Application needs improvements in mobile compatibility.
  • Limited functionality for physical stores using Shopify POS.
  • Challenges with email setup due to unspecific error messages.
  • Cashback offered in dollars rather than points.

Final Thoughts

Overall, "Gameball: Loyalty Points Games" is well-received by merchants for its extensive features and exceptional customer service, which enhances merchants' experiences substantially. Although there are several minor areas for improvement, such as pricing transparency and functionality for physical retail environments, the app is considered a valuable tool for boosting customer loyalty and sales performance.

Polskie B2B

Feb 17, 2025  on Shopify

Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!

Adams For Men

Jan 29, 2025  on Shopify

I still haven't used the app practically as my website still didn't launch.. however, I would like to say that I'm very happy with the customer service in the fact that you can always schedule a call with an informative representative who explains everything thoroughly.. Hopefully, the usage experience of the app is of the same quality. one thing Gameball needs to work on though, is making the app more mobile friendly...

Sophie Lashes Shop

Jan 20, 2025  on Shopify

This app is amazing. I succed to improve retention of my customer with loyalty program. Very good customer service with Ahmed. I really recomand

Lukipens

Jan 19, 2025  on Shopify

This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales. The support team is amazing, who could help you with your request.

Jedlee

Dec 17, 2024  on Shopify

Great service

Eagle Online Store

Dec 17, 2024  on Shopify

Huge thanks to Ahmed for his professionalism and excellent support! The Gameball app is fantastic, and his help made the experience even better. Truly appreciate it!

Niet Permanent

Nov 30, 2024  on Shopify

The best loyalty program there is. Really good customer service and top customizability. I recommend this app above all others.

Organic Piggy

Oct 26, 2024  on Shopify

fullslang

Oct 21, 2024  on Shopify

dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!

Hugs & Things

Sep 29, 2024  on Shopify

Fijne app, met super goede support!

NO & BEAUTÉ

Sep 21, 2024  on Shopify

Super gentille et patiente merci encore Dania pour votre aide .

embr & scents

Sep 06, 2024  on Shopify

Still new to this app but so far been pleased to what it can offer and excited to gain more customers through this loyalty program. Also Nour helped me with ensuring everything was working fine and resolved an issue that I came across. Nour's customer service was amazing :) thank you once again.

the in. concept

Aug 24, 2024  on Shopify

Casa Argentina Limited

Aug 20, 2024  on Shopify

Dania was very helpful and the app works wonders, totally recommend :)

Ming Yan

Aug 17, 2024  on Shopify

I had a great experience with Dania. She was very helpful and provided excellent customer service.

La Candy Factory®

Aug 16, 2024  on Shopify

Je suis très satisfait du service après-vente, qui est très réactif et répond très rapidement à toutes mes questions ou problèmes rencontrés. Je recommande également cette application, qui est très facile à prendre en main et dispose surtout d'un programme de fidélité intéressant pour mes clients. La seule chose que je trouve dommage est l'absence d'un forfait incluant au moins l'option d'expiration des points et des récompenses, ce qui me semble essentiel sans pour autant devoir passer à un forfait Pro qui ne me conviendrait pas forcément c'est pour cela que j'ai mis 4 étoile. Sinon, à part cela, rien à redire, tout est parfait. Merci à Dania, qui est très à l'écoute.

OH MY KPOP

Aug 06, 2024  on Shopify

I enjoyed building out this loyalty program! It's quite easy to use and when you get really stuck, the support team picks this up and will reach out to you. I was so blessed to have Dania reach out to me. TBH one of the best in-app support i have received. They really do value the customer experience. 10 stars for Gameball!

Megalook Hair

Aug 06, 2024  on Shopify

Very good. The customer service was very good. Thank you very much Nour

Oluzu Swim

Jul 21, 2024  on Shopify

Great app so far! Excited about rolling the premium features out fully over the next few weeks!

smalties.com

Jul 18, 2024  on Shopify

Great support, lot of features

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