What Merchants Think

Merchants generally have positive feedback about "Gameball: Loyalty Points Games," appreciating its effectiveness in improving customer retention through a comprehensive loyalty program. Many reviewers highlight the excellent customer service provided by the support team, particularly naming individuals such as Ahmed and Dania for their outstanding assistance. However, some users point out minor limitations in mobile compatibility and pricing structure.

Key Strengths

• Effective in improving customer retention.
• Comprehensive features for loyalty programs.
• Outstanding customer service, with specific mentions of team members Ahmed, Nour, and Dania.
• Customization and ease of use, particularly praised above other similar apps.
• Efficient setup and transition process.

Common Concerns

• Starter version pricing higher than expected, with limited configurability.
• Application needs improvements in mobile compatibility.
• Limited functionality for physical stores using Shopify POS.
• Challenges with email setup due to unspecific error messages.
• Cashback offered in dollars rather than points.

Final Thoughts

Overall, "Gameball: Loyalty Points Games" is well-received by merchants for its extensive features and exceptional customer service, which enhances merchants' experiences substantially. Although there are several minor areas for improvement, such as pricing transparency and functionality for physical retail environments, the app is considered a valuable tool for boosting customer loyalty and sales performance.