FUGU ‑ Every Payment Counts

Develop by Shopify

$99-$599

/ Month

Free plan available

Fight Fraud, Win Chargebacks, Verify & Accept More Orders

Customer verification

Chargeback protection

Risk scoring

Multi-tier protection

Behaviour analysis

Interaction recording

Fraud alerts

Risk recommendations

Promise to pay

About FUGU ‑ Every Payment Counts

Launched Aug 11, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment

Risk Scoring - Analysing customer behaviour and safely shipping more orders
Chargeback Guarantee - selectively routing orders to chargeback protection plan
Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
Evidence Representment - ready to use log challenging unjustified disputes.
Payment Efficiency Insights – driving conversion and minimizing churn

Pros

Multi-Tier fraud protection provides comprehensive security by analyzing customer behavior post-checkout
Allows merchants to dynamically route orders to a chargeback protection plan, minimizing potential losses
Promise To Pay capability helps in reducing payment churn by guaranteeing shipment even for failed payments
Automated verifications, such as KYC, enhance security and prevent fraudulent transactions
Offers evidence representment, which aids in challenging unjustified disputes effectively
Provides payment efficiency insights to drive conversion rates and minimize churn

Cons

Complexity in implementation might require technical expertise or additional support
Dependency on continuous monitoring and updates to remain effective against newer fraudulent techniques
Potential issues with customer privacy due to extensive behavior tracking and data collection
May increase overheads for merchants if not optimized for transaction volume
The effectiveness of dynamic routing to chargeback protection could vary based on specific merchant needs

Top Helpful Reviews

JD ספורט

Sep 15, 2024 on Shopify

This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed. The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!

Qstomize.com

May 12, 2024 on Shopify

Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan . When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

DEVO

Apr 25, 2024 on Shopify

Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.

Graceful Muse Paperie

Mar 26, 2024 on Shopify

Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.

Cyberfuture

Mar 10, 2024 on Shopify

Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it. Thank you very much.

Mix And Match

Dec 18, 2022 on Shopify

We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.

Jida

Aug 27, 2021 on Shopify

Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.

My Urban One

Jul 28, 2021 on Shopify

The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!

Cymbal House

Jul 26, 2021 on Shopify

Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.

Everything For 420

May 31, 2021 on Shopify

FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.