Reviews: Dr Free Gift, BOGO Buy X Get Y

Customer reviews: Dr Free Gift, BOGO Buy X Get Y

Reviews (108)

Overall rating

4.7

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What Merchants Think

Overall, merchants express positive sentiments about the "Dr Free Gift, BOGO Buy X Get Y" app. Many appreciate its ability to significantly boost sales by incentivizing customers with free gifts. Merchants generally find the app straightforward to install and use, often praising the responsive and helpful customer support provided by the development team.

Key Strengths

Easy and quick setup process
Excellent and responsive customer support
Effective in increasing sales and encouraging customer purchases through promotions
Affordable pricing with worthwhile features
Helpful for running international promotions with customizable tools

Common Concerns

Some users have encountered issues with subscription cancellations and billing
Inconvenience of creating duplicate products for free gifts
Limitations in advanced features, such as restricting free gifts to one per customer
Technical glitches impacting cart functionality during promotional periods

Final Thoughts

In conclusion, "Dr Free Gift, BOGO Buy X Get Y" is highly regarded by its users for boosting sales through effective promotional tools and extensive customer support. While it has potent capabilities, users should be cautious of possible billing issues and certain limitations in its feature set. The development team's proactive approach in resolving issues and consistently upgrading the app makes it a recommendable choice for merchants in e-commerce.

Smart D'sign Embroidery

Dec 08, 2024 on Shopify

I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription. 1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly. 2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once. I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers. All in all it seems to be a good app though, just not quite what I would have loved to see.