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Customer reviews: FoxKit AIO Upsell Cross‑sell

Develop by FOXECOM

Reviews (392)

Overall rating
5

What Merchants Think

Merchants frequently describe "FoxKit AIO Upsell Cross‑sell" as a transformative tool for Shopify stores, especially highlighting its ease of use, integration capabilities with the Minimog theme, and substantial effectiveness in boosting sales. A distinguishing feature, as noted by users, is the exceptional customer support provided by the FoxKit team. Clients consistently praise the app for its robust features that enable seamless setup and customization.

Key Strengths

  • Outstanding customer support, often mentioned by name (e.g., Brian, Zuri, Andrew).
  • Easy setup and user-friendly interface, making it accessible for non-technical users.
  • Integration with the popular Minimog theme.
  • Comprehensive features including upsell, cross-sell, and various ecommerce functionalities.
  • Responsive and helpful documentation, including tutorials and videos.

Common Concerns

  • Reported issues with disappearing features when transitioning from free to paid versions.
  • Sudden lack of real-time chat support resulting in delayed issue resolution.
  • Limitation of certain features unless upgraded to the highest plan.
  • Early versions were perceived to be slow and lacked user experience optimization; however, recent updates have addressed these concerns.

Final Thoughts

"FoxKit AIO Upsell Cross‑sell" is highly recommended by its users for both its advanced ecommerce features and its stellar customer service. While there are some limitations concerning feature availability in different pricing tiers, its integration and support significantly compensate, making the app a must-have for merchants looking to enhance their online stores. Overall, it offers excellent value and practicality for boosting sales and improving customer engagement on Shopify.

Peelo SK

Nov 07, 2024  on Shopify

We have used Foxkit for a while, but the customer support over the last month (since they switched off the chat) has been terrible. We are waiting to fix a few issues, a simple one with bundles and we haven't been able to sort it out with them for over a week now, every time a different person from the team getting back to us.

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