Fortuna connects your Shopify store and Gmail or Outlook support inbox, then uses live order, product, fulfillment, customer, and saved-policy context to handle routine customer email. Preview AI drafts before enabling Auto. Eligible policy-allowed refunds at or below the saved Auto cap may execute after identity, order, channel, policy, and safety checks; above-cap refunds are held for merchant review. The Auto cap is not a decline rule. Keep your existing inbox and focus on exceptions.

• Preview AI drafts from your own store before enabling automation.
• Answer order, delivery and return questions using live store data.
• Send routine replies automatically or hold them for human review.
• Auto-refund eligible requests within cap; review above-cap and sensitive actions
• Work from Gmail or Outlook without migrating to another helpdesk.