Fortuna: AI Support Staff

Develop by Fortuna

$59-$249

/ Month

Free plan available 14 Days Free Trial

AI-integrated Shopify support: Automate emails, manage refunds, and streamline service.

About Fortuna: AI Support Staff

Launched Sep 03, 2026

Built by Fortuna

Address

Douglas, IM

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Description

AI support staff for your store—handles routine tickets with policy and safety gates.

Fortuna connects your Shopify store and Gmail or Outlook support inbox, then uses live order, product, fulfillment, customer, and saved-policy context to handle routine customer email. Preview AI drafts before enabling Auto. Eligible policy-allowed refunds at or below the saved Auto cap may execute after identity, order, channel, policy, and safety checks; above-cap refunds are held for merchant review. The Auto cap is not a decline rule. Keep your existing inbox and focus on exceptions.

Preview AI drafts from your own store before enabling automation.
Answer order, delivery and return questions using live store data.
Send routine replies automatically or hold them for human review.
Auto-refund eligible requests within cap; review above-cap and sensitive actions
Work from Gmail or Outlook without migrating to another helpdesk.