Customer reviews: Formilla Live Chat + Chatbot

<h3>What Merchants Think</h3> <p>Merchants appreciate "Formilla Live Chat + Chatbot" for its ease of use, effective features, and outstanding customer support. It stands out as a top choice among chat applications, thanks to its simple setup and responsive interface, making real-time customer interactions seamless.</p> <h3>Key Strengths</h3> <ul> <li>Easy setup and user-friendly interface</li> <li>Fast and effective customer support</li> <li>Real-time visitor monitoring</li> <li>Seamless integration with Google Chat</li> <li>Highly customizable with personal branding</li> <li>Effective features, such as the "Most active visitors" functionality</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lack of ability for customers to send pictures in chat threads (feature expected soon)</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Formilla Live Chat + Chatbot" receives high praise for its intuitive design and excellent support, making it a valuable tool for enhancing customer engagement. Despite the minor limitation regarding media sharing, the app offers a comprehensive and effective live chat solution for businesses.</p>

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Reviews (41)

Overall rating

5

13
4
3
2
1

What Merchants Think

Merchants appreciate "Formilla Live Chat + Chatbot" for its ease of use, effective features, and outstanding customer support. It stands out as a top choice among chat applications, thanks to its simple setup and responsive interface, making real-time customer interactions seamless.

Key Strengths

Easy setup and user-friendly interface
Fast and effective customer support
Real-time visitor monitoring
Seamless integration with Google Chat
Highly customizable with personal branding
Effective features, such as the "Most active visitors" functionality

Common Concerns

Lack of ability for customers to send pictures in chat threads (feature expected soon)

Final Thoughts

Overall, "Formilla Live Chat + Chatbot" receives high praise for its intuitive design and excellent support, making it a valuable tool for enhancing customer engagement. Despite the minor limitation regarding media sharing, the app offers a comprehensive and effective live chat solution for businesses.

LINGERING

Apr 19, 2023 on Shopify

Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.

Sanditas

Jul 09, 2019 on Shopify

Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.

Swing Cushions USA

May 06, 2019 on Shopify

I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!

Watches Rus

Dec 24, 2017 on Shopify

So far soo Good ! Tried Tidio And It's missing many features. Formilla Is the best we have tried soo far. Thanks

Hockeygear

Nov 23, 2015 on Shopify

Easy to install and use. Excellent app for Live Chat

With Christes

Nov 04, 2015 on Shopify

Great App!! Easily integrated with Google Talk . No hassle

Fashion Effects

Oct 30, 2015 on Shopify

User friendly and very customizable.... We really appreciate when a app has a fast and responsive customer service, two thumbs up for this guys. Recommended...!

Amplify Cosmetics™

May 26, 2015 on Shopify

I love this app! It is so fun seeing real time visitors on my website and engaging in conversations with them.

PurpleMunky

May 02, 2015 on Shopify

Very happy using Formilla, great service, price and product!! Check it out on www.purplemunky.com

Tech 4 Canada

Oct 24, 2014 on Shopify

This is a really great and helpful app! Very easy to customize with your own colors and words. My favorite feature is the integration with google chat! Is an easier way to chat and monitor the chat in different devices!

Lectern Store by Urbann

Oct 20, 2014 on Shopify

Great app! Easy to use, effective. The "Most active visitors" functionality is very useful! I really like it. Installation is a breeze and, yes, great support! You can chat with your clients in minutes. I highly recommend it.

Madly Deeply Co.

Jun 26, 2014 on Shopify

I love the app! The developer called me and walked me through into installing the app. Very simple but effective app.

Opuszone.com

Jun 09, 2014 on Shopify

App installed today, so far so good, great service, full attention. Testing the standard plan to up grade to another later.