Customer reviews: Fondue CashBack Promotions

<h3>What Merchants Think</h3> <p>The overall feedback from merchants for "Fondue CashBack Promotions" is largely positive, with many praising the app's effectiveness in improving conversion rates and customer engagement. Merchants appreciate being able to offer cashback options over traditional discounts, which has reportedly led to increased average order values (AOV) and a decrease in return rates. However, some users have expressed frustrations with the customer support experience.</p> <h3>Key Strengths</h3> <ul> <li>Effective alternative to traditional discount codes, leading to higher AOV and full-price orders.</li> <li>Simplifies the onboarding process and provides robust A/B testing capabilities.</li> <li>Positive impact on customer acquisition and engagement, such as increased email and SMS sign-ups.</li> <li>User-friendly interface that merchants find easy and intuitive to use.</li> <li>Supportive team willing to assist with initial setup and marketing strategies.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Reports of slow and inadequate customer support responses, with some users experiencing long wait times.</li> <li>Setup issues and technical challenges reported by some users, alongside difficulties in receiving necessary customer support.</li> <li>Complaints about the high cost of the app relative to the perceived value of the support received.</li> </ul> <h3>Final Thoughts</h3> <p>"Fondue CashBack Promotions" is generally well-received among merchants for its ability to boost sales through innovative cashback solutions as opposed to standard discounts. While many merchants praise its effectiveness and ease of use, there are notable concerns about customer service, which some users feel detract from the overall experience. Despite this, the app is frequently recommended as a valuable tool for driving sales and enhancing customer engagement.</p>

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Reviews (43)

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What Merchants Think

The overall feedback from merchants for "Fondue CashBack Promotions" is largely positive, with many praising the app's effectiveness in improving conversion rates and customer engagement. Merchants appreciate being able to offer cashback options over traditional discounts, which has reportedly led to increased average order values (AOV) and a decrease in return rates. However, some users have expressed frustrations with the customer support experience.

Key Strengths

Effective alternative to traditional discount codes, leading to higher AOV and full-price orders.
Simplifies the onboarding process and provides robust A/B testing capabilities.
Positive impact on customer acquisition and engagement, such as increased email and SMS sign-ups.
User-friendly interface that merchants find easy and intuitive to use.
Supportive team willing to assist with initial setup and marketing strategies.

Common Concerns

Reports of slow and inadequate customer support responses, with some users experiencing long wait times.
Setup issues and technical challenges reported by some users, alongside difficulties in receiving necessary customer support.
Complaints about the high cost of the app relative to the perceived value of the support received.

Final Thoughts

"Fondue CashBack Promotions" is generally well-received among merchants for its ability to boost sales through innovative cashback solutions as opposed to standard discounts. While many merchants praise its effectiveness and ease of use, there are notable concerns about customer service, which some users feel detract from the overall experience. Despite this, the app is frequently recommended as a valuable tool for driving sales and enhancing customer engagement.

Keyport

Dec 08, 2024 on Shopify

We have been using the app for several months now, and we're happy with the results. We can provide our customers a bigger discount than simply offering a traditional discount code. Customer support has been very helpful thus far.

Nashville Dollys

Nov 27, 2023 on Shopify

An absolute game changer. Coupons be damned, cashback is here to stay. My acquisition rates have quadrupled, I'm adding subscribers like crazy, and I'm saving so much money. Could not be more grateful for this product and the incredible team at Fondue! They've been there every step of the way to support with any questions I had. Fondue Time is a Good Time!

Melina

Nov 10, 2023 on Shopify

SO freaking happy to be working with Fondue. We've had our eyes on it for a long time, and onboarding with them did not disappoint. Setup was easy as 1, 2, 3, the platform is super intuitive and easy to use, the customer experience is spotless. Carly was INCREDIBLE at getting us sorted on little questions I had to make sure we understood everything about the product. Overall, I can't wait to see our customers get gift cards & cash back via Fondue. Thank you to everyone at the Fondue team, and especially so to Carly!

MTN OPS

Sep 14, 2023 on Shopify

Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner. Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders. We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.

FilterBaby

Aug 24, 2023 on Shopify

If you're curious to test cashback, I highly recommend GetFondue. We were hesitant at first, but the team at Fondue fully set up our first A/B test on Attentive and Klaviyo, followed up with us with results, and even created custom walkthroughs to help us take the reigns and set up further A/B tests. The results we have seen have been great so far. Cashback won in a landslide against discounts and promo code. Our AOV is a bit higher and our customers are happy. Highly recommend giving it a try

Kuppy

Aug 18, 2023 on Shopify

Fondue is a great alternative to codes and coupons. We're getting more full price orders with an AOV increase of 12%, plus we doubled our popup welcome series opt-in rate. We've started using fondue outside of the welcome series and are seeing early signs of success. Start with an AB test in the welcome flow and go from there. That's what we did and the data was clear that Fondue is a much better way to discount.

Forest Project

Aug 17, 2023 on Shopify

Wow! Install time/setup, less then a day. ROI? Instantly. I can't believe the amount of people who are not opting in to the cash back. Truly game changing.

iwi life

Jan 11, 2023 on Shopify

I was amazed the first time when we checked this tool, and the best thing: we are really impressed with the results we got vs offering coupon codes! More email and SMS sign-ups, and more net revenue!

Weatherproof Garment

Sep 19, 2022 on Shopify

We've been using the app for a few months now and have seen great results with pop-ups and emails. The team is very responsive and helpful with onboarding and optimization.

Duradry

Aug 31, 2022 on Shopify

I was super curious about using cashback vs. regular coupons. I am blown away by the results! Email signups on the welcome popup are UP, AOV is UP, and the Repurchase rate is UP; all this while spending less money than with regular coupons! It was super simple to implement and we can finally forget about coupon code leakage into discount pages/apps.

Windmill Air

Aug 31, 2022 on Shopify

We've used Fondue for a couple of months and couldn't be happier. Higher revenue at lower cost is all a growth hacker can wish for and wish granted with impeccable service and quality!

Robin Golf

Aug 30, 2022 on Shopify

We've been using Fondue now for a couple of months and we've completely replaced our discounting strategy with their rebates because of the effectiveness. We've seen higher conversion on our sign ups, higher AOV, higher repurchase rate, MUCH lower return rate, and all while not having to worry about discount codes making their way to coupon sites. A+ overall, highly recommend.