Unfortunately working with FLXpoint required a lot of manual intervention which is quite the opposite of what you would expect from this tool. Creating products on Shopify never worked - every time we try to publish a new Item to Store something does not work as expected and we need to raise tickets to get it sovled. Orders do not Sync correctly and in some cases you won't even get a notification for this so you will find out once a customer complaints. There is no documentation at all. Their support becomes worse and worse with every week. They will always tell you everything works as expected and your setting is the problem until you explain them for the third time and in extreme detail that it's not. We even escalated the case to their Head of Support who after multiple sessions told us that it's just "Our Perception that the tool does not work". And all this while we are on their highest tier plan.

We’ve been trying to work with FlxPoint for the past six months, and it has been nothing short of a nightmare. Despite spending over $10,000, their account manager has failed to get us onboarded. Instead of solutions, we’ve only been given the runaround. The platform itself is riddled with issues. We’ve been unable to link SKUs even after providing exact match files, orders won’t push through properly, multi-location support is nonexistent, and pricing settings are confusing to the point where some of our products were accidentally listed at cost — something we then had to request they fix. We originally switched from Spark Shipping hoping this would be an upgrade, but honestly, Spark feels like a far better tool in comparison. At this stage, after months of wasted time, money, and energy, I would gladly take a refund if they offered one. Unless major changes are made, I can only warn others to avoid making the same costly mistake we did.

The app does not intergrate well with Shopify. They reccomend 0Auth, it does work. Nor does instructions for app key are correct. They are defrauded me of 7-Trial and gave me 1-Day only. Inventory Source shouldn't have merged with FlxPoint. It doesn't work

I was a customer of inventory source and forced to migrate to their parent company Flxpoint. I went from $99/mo to $299/mo and had less features and required more support to get setup and running again. The support team lacks a proper ticketing system (the published one on their website is only used for their engineering team) so all issues are sent to a single email address which is answered by multiple people. The support team is extremely nice but limited because of the lack internal tools to properly organize and track customer issues -- like a real ticketing system. The tech documentation that was presented looked like it was outdated or for a totally different platform which made it very difficult to follow and understand. After a few weeks of trying to get flxpoint setup without success I decided to upgrade to the $599 version because it had features from "inventory source" that were not included in the $299 version of flxpoint. As soon as I upgraded I was redirected to an ENTIRELY DIFFERENT PLATFORM which had all the features I needed to get this thing off the ground. Woohoo! Then 2 hours later I was reverted back to the other flxpoint platform which again, lacked the much needed missing features. I contacted Flxpoint's support and was told it was a Fluke in their system where I was redirected to the PRO VERSION accidently but have been reverted back to the Lite version. YES... there is a Lite version of Flxpoint and a PRO VERSION. This is not disclosed on their website, makes it very difficult to follow and make sense of their documentation. It's equally frustrating for their poor support staff. Side Note: The lite version is much more beautiful than the pro version but requires extra support (responses take days! not hours) setup or manage locked features that are available on the less-visually-attractive pro version. I was extremely frustrated that I was so limited on one platform while the other platform had everything I needed in order to get my business setup and running again. Flxpoint's support team wanted to keep my business and gave me a very generous offer which was very much appreciated considering this migration had completely crippled my website. HERE's THE REASON FOR 1 star. After 5 more weeks of getting everything setup and running correctly, Flxpoint sent me an email terminating my account in 30 days. I was crushed. So much work down the drain. 2 months of work -- Wasted! Would you Trust a company that does this?

This app is more expensive ($399/month) than my old one ($149/month) and not as good. It's harder to use, and I've had problems with inventory incorrectly syncing to zero, unpublishing my products. I wish there was a cheaper plan without order/shipping automation features for businesses that don't need those. I'm thinking of switching to a simpler, inventory-only syncing app because this one isn't worth the high price.

Can't recommend at all. You're forced into a one-year contract. The tool is obviously not made for Shopify and therefore a lot of features cause more problems than they solve. The tools is not self-explaining and the documentaion very weak. We have to open tickets every week to fix some basic features like price synchronization. The support you will receive is poor and they do not address issues e.g. with pricing with the urgency you would expect as a client.

We've had a terrible experience, including unresponsive support and continual over-billing. Their implementation team screwed up our implementation, then refused to refund overages due to their misconfigurations. It's been a nightmare.

Flxpoint has saved our team hours of manual work each week by allowing us to automate order processing for our most popular products. Brian, our onboarding specialist, held our hand every step of the way and the team has done a great job of coming up with solutions for some of our unique use cases. It's been well over a year now and we continue to come up with new ways to help make our operations team jobs just a little easier!

We use this app to help us align all of our sales channels products and inventory and to automate our workflow. It can be intimidating at first, but once you go through the training, and work with the support team, things become much clearer. I highly recommend doing the onboarding process. I wouldn't know what I was doing without it.

I have been using Flxpoint for about 2 years now. Its a great system that has helped me scale my operations while limiting my overhead by way of automation. If you are serious about automating your order processing this is the way to go.