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Customer reviews: Fera Product Reviews App

Reviews (6,015)

Overall rating
4.9

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

  • User-friendly interface and easy setup process
  • Outstanding customer support, noted for its responsiveness and helpfulness
  • Seamless integration with platforms like Shopify, Etsy, and Trustpilot
  • Customization options for review display, including support for photos and videos
  • Increased customer engagement and trust due to professional-looking review displays
  • Automated review requests and follow-ups

Common Concerns

  • Complaints about data retention issues, including missing reviews
  • Challenges with billing and unclear subscription charges
  • Complicated import process for reviews from some platforms, like eBay
  • Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

Weeb Keychains

Aug 22, 2024  on Shopify

Really cool and easy way of importing ETSY reviews

One World Clothing

Aug 22, 2024  on Shopify

Highly recommended app. Customer support is very fast!

Woofbitz

Aug 21, 2024  on Shopify

Inspired Spark

Aug 20, 2024  on Shopify

I've been using the free Fera plan for a while now on my site https://inspiredspark.com.au/ and am super happy with the funtionality. Their chat support is exceptional and there whern you need it.

Pelene.net | Prodaja pelena online

Aug 20, 2024  on Shopify

Excellent translation capabilities for non-English stores. Customer support is fast & very helpful. On the free plan, the number of automatic review requests is low at 10. Other than that, an excellent app.

The Scented Scout

Aug 19, 2024  on Shopify

I've tried another review app, and decided to opt for Fera because it has everything that I need. I also got a great support from the app!

Stormy Vision | A Mental Health and Positivity Brand

Aug 19, 2024  on Shopify

Love how the reviews look on my website and setup was a breeze. Highly recommend

Sugartcake

Aug 19, 2024  on Shopify

realy good

Umma

Aug 18, 2024  on Shopify

Glow Bright

Aug 18, 2024  on Shopify

Love the way that FERA makes it so easy to get valuable reviews on our online store!

FOGBUSTER® Coffee

Aug 17, 2024  on Shopify

Fera product review app, is a really excellent tool, extremely easy to use and operate, adds immediate value to any store or website.

Sticker Whisper

Aug 16, 2024  on Shopify

Easy to use, great app

Elizabeth Wade Studio

Aug 15, 2024  on Shopify

Fera was easy to set up and I started getting reviews right away. I needed help installing a widget to my front page and an agent was available in less than a minute to walk me through it.

NEKO INU

Aug 15, 2024  on Shopify

Very clean and good looking app

Pelargon Design

Aug 15, 2024  on Shopify

Very useful app that I would recommend to all Shopify users. Easy set up and great customer support.

B creations

Aug 14, 2024  on Shopify

support very response and had my questions answered swift!

Haus of Circuit

Aug 14, 2024  on Shopify

it works well

Betr4you

Aug 12, 2024  on Shopify

Urban Fungi

Aug 12, 2024  on Shopify

helpful team, app works great!

FriedaSophie

Aug 12, 2024  on Shopify

Excellent super fast help. Solved my technical issue right away.

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