Customer reviews: Fera Product Reviews App

<h3>What Merchants Think</h3> <p>The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup process</li> <li>Outstanding customer support, noted for its responsiveness and helpfulness</li> <li>Seamless integration with platforms like Shopify, Etsy, and Trustpilot</li> <li>Customization options for review display, including support for photos and videos</li> <li>Increased customer engagement and trust due to professional-looking review displays</li> <li>Automated review requests and follow-ups</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complaints about data retention issues, including missing reviews</li> <li>Challenges with billing and unclear subscription charges</li> <li>Complicated import process for reviews from some platforms, like eBay</li> <li>Occasional technical issues needing support intervention</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.</p>

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Reviews (6,014)

Overall rating

4.9

5

377
4

8
3
2

2
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4

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

User-friendly interface and easy setup process
Outstanding customer support, noted for its responsiveness and helpfulness
Seamless integration with platforms like Shopify, Etsy, and Trustpilot
Customization options for review display, including support for photos and videos
Increased customer engagement and trust due to professional-looking review displays
Automated review requests and follow-ups

Common Concerns

Complaints about data retention issues, including missing reviews
Challenges with billing and unclear subscription charges
Complicated import process for reviews from some platforms, like eBay
Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

GRDN

Oct 18, 2024 on Shopify

I just started using fera not too long ago and I am pleasantly surprised how easy the UI is to use. The team is also very helpful and will answer your questions and requests in a timely manner.

Snuggig

Oct 16, 2024 on Shopify

Your app deserves 5 stars.

The Rewind

Oct 16, 2024 on Shopify

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

Culinarywellbeing

Oct 15, 2024 on Shopify

Best customer service

Coca + B.

Oct 14, 2024 on Shopify

These guys are so helpful! I moved from Etsy and has been so great to take my reviews with me! Highly recommend this app!

CattywampusTx

Oct 12, 2024 on Shopify

Nurse Cheats

Oct 12, 2024 on Shopify

Its great and easy to use.

KULA MODERN

Oct 10, 2024 on Shopify

best looking reviews

Marwa Jewels

Oct 09, 2024 on Shopify

Great app, very easy to use. Excellent customer service, I recently dealt with Holden who was very efficient and was able to resolve my enquiry. Thank you so much Holden!

Forgano

Oct 09, 2024 on Shopify

Excellent service, always available. Great problem solvers.

lume.

Oct 09, 2024 on Shopify

Super simple to use thanks for this app!

brampium

Oct 05, 2024 on Shopify

great app. excellent customer service. Holden from chat team is very helpful recommended app for reviews management

Dune Perfumes

Oct 03, 2024 on Shopify

Amazing app! customer service is excellent

Kondrat Adamczyk

Sep 26, 2024 on Shopify

I've been using it for one year now and i love it,the support team is fast responding and helpful thank you

Stash Haus

Sep 25, 2024 on Shopify

Had a few hiccups setting it up but was helped immediately. Everything works great now.

Vego Shop

Sep 23, 2024 on Shopify

VJ Bedazzled Jewelry

Sep 19, 2024 on Shopify

This is an awesome app. It allows my customers to give their feedback. And for future shoppers to see.

Guzimaer

Sep 18, 2024 on Shopify

Perfect

24our

Sep 18, 2024 on Shopify

GREAT

Megaptera Fingerboards

Sep 16, 2024 on Shopify

Transferred my reviews from bigcartel to shopify in no time thanks to the support. Can only recommend !