Customer reviews: Fera Product Reviews App

<h3>What Merchants Think</h3> <p>The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup process</li> <li>Outstanding customer support, noted for its responsiveness and helpfulness</li> <li>Seamless integration with platforms like Shopify, Etsy, and Trustpilot</li> <li>Customization options for review display, including support for photos and videos</li> <li>Increased customer engagement and trust due to professional-looking review displays</li> <li>Automated review requests and follow-ups</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complaints about data retention issues, including missing reviews</li> <li>Challenges with billing and unclear subscription charges</li> <li>Complicated import process for reviews from some platforms, like eBay</li> <li>Occasional technical issues needing support intervention</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.</p>

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Reviews (6,014)

Overall rating

4.9

5

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4

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

User-friendly interface and easy setup process
Outstanding customer support, noted for its responsiveness and helpfulness
Seamless integration with platforms like Shopify, Etsy, and Trustpilot
Customization options for review display, including support for photos and videos
Increased customer engagement and trust due to professional-looking review displays
Automated review requests and follow-ups

Common Concerns

Complaints about data retention issues, including missing reviews
Challenges with billing and unclear subscription charges
Complicated import process for reviews from some platforms, like eBay
Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

The Memorists

Nov 24, 2024 on Shopify

Great customer service. Roel is super nice and reactive!

TuffTab

Nov 22, 2024 on Shopify

great and prompt support

Kiddie Majigs

Nov 21, 2024 on Shopify

Really great support

Moonglo

Nov 19, 2024 on Shopify

Holden went above and beyond to fix my store issues. Amazing customer service and definitely can highly recommend this app.

TRMNL

Nov 19, 2024 on Shopify

i’ve gotten 7 or 8 reviews so far with Fera in the last few weeks and am very satisfied with the app. we use the public API to show reviews on our non Shopify store which was easy to set up.

BestSelf Co.

Nov 17, 2024 on Shopify

The support team was incredibly helpful and responsive. They addressed my concerns quickly and provided clear solutions. Their professionalism and friendly attitude made the entire experience smooth and stress-free. Highly appreciate their efforts!

Southshop.us

Nov 16, 2024 on Shopify

so far it has been great. customer service is great as well which is not often you find such helpful team and willing to work with you.

MEGASEO 170

Nov 13, 2024 on Shopify

super, funciona genial

All Danae

Nov 12, 2024 on Shopify

I tried out other review apps, but I came back to Fera because it is the only one that easily lets me display past reviews from my Etsy shop on my website. The customer service is also excellent, even though I am still on the free version. They quickly cleared up a technical glitch I was experiencing after reinstalling the app for the second time. The other review apps I tried were dismissive when I reached out with technical difficulties. I definitely recommend this app and would consider upgrading to a paid version as my shop grows.

KwikSafety

Nov 11, 2024 on Shopify

Great app

THE DOG IDEA Dogwear

Nov 10, 2024 on Shopify

The app works perfectly, you can set a lot of things yourself and if you do need support, it happens within a few hours. They take a lot of time and solve every problem together. I can recommend this app to everyone!

Earth Garden Farms

Nov 09, 2024 on Shopify

wisebei

Nov 09, 2024 on Shopify

good

Groovy Good Gadgets

Nov 08, 2024 on Shopify

I love it! We even have options for how the reviews appear on our site. A big Thank You!

CANELA GRANOLA

Nov 07, 2024 on Shopify

Excellent app

Glamor

Nov 07, 2024 on Shopify

Good app, nice customer support

Big Beaver

Nov 05, 2024 on Shopify

Everything Good

FULLON Plant Pro

Nov 03, 2024 on Shopify

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done. There's reviews up on my website! Thanks Fera!

Jills Dazzling Creations

Nov 02, 2024 on Shopify

I just started.

Better us

Nov 01, 2024 on Shopify

Great customer service and very easy simple app