Customer reviews: Fera Product Reviews App

<h3>What Merchants Think</h3> <p>The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup process</li> <li>Outstanding customer support, noted for its responsiveness and helpfulness</li> <li>Seamless integration with platforms like Shopify, Etsy, and Trustpilot</li> <li>Customization options for review display, including support for photos and videos</li> <li>Increased customer engagement and trust due to professional-looking review displays</li> <li>Automated review requests and follow-ups</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complaints about data retention issues, including missing reviews</li> <li>Challenges with billing and unclear subscription charges</li> <li>Complicated import process for reviews from some platforms, like eBay</li> <li>Occasional technical issues needing support intervention</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.</p>

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Reviews (6,014)

Overall rating

4.9

5

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4

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

User-friendly interface and easy setup process
Outstanding customer support, noted for its responsiveness and helpfulness
Seamless integration with platforms like Shopify, Etsy, and Trustpilot
Customization options for review display, including support for photos and videos
Increased customer engagement and trust due to professional-looking review displays
Automated review requests and follow-ups

Common Concerns

Complaints about data retention issues, including missing reviews
Challenges with billing and unclear subscription charges
Complicated import process for reviews from some platforms, like eBay
Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

TRUEECO

Mar 29, 2025 on Shopify

good

The Boxing Collector

Mar 26, 2025 on Shopify

Customer service is very good, always willing to resolve any questions that arise effectively and quickly.

Unrefined Art

Mar 26, 2025 on Shopify

Homebird Jewellery

Mar 25, 2025 on Shopify

Love this app - easy to use and gets me more reviews on my products!

SkyBirdSupply

Mar 24, 2025 on Shopify

Creating Adam

Mar 18, 2025 on Shopify

great app

Fae Fire Shop

Mar 16, 2025 on Shopify

User friendly, quick to setup and Google reviews look professional and easy to read.

APOLLO IPSUM

Mar 16, 2025 on Shopify

It's good

Glide Sculpt

Mar 13, 2025 on Shopify

Labelicious

Mar 11, 2025 on Shopify

MRM-BODY

Mar 11, 2025 on Shopify

fast support. every issue or question will be solvet in a few minutes. Great team . many thx to Roel

le canapé

Mar 11, 2025 on Shopify

Super Bewertungs- APP! Gute individuelle Einstellungsmöglichkeiten. Bei Fragen oder Problemen ist der Support immer super schnell zur Stelle!

Dark Skinned Moisturizer

Mar 10, 2025 on Shopify

This app has been the reason that so many have become customers.

NAKEDANDSAD

Mar 08, 2025 on Shopify

Great app, not super expensive. Great value.

SmokeEraser.com

Mar 06, 2025 on Shopify

We went through a lot of review apps to find the right one after Shopify for some reason decided to terminate their perfectly functioning, free, review app. Still frustrates me to think about it. For my situation, I needed a review app that would let me just have one batch of reviews that show up the same on every page. Should have been easy, but it wasn't. Fera allowed it though and for a very reasonable 7 bucks a month. I wanted to get it dialed perfectly so I was able to work with Holden for days and he was so extremely helpful and ended up handling quite a few of my busy work tasks with Excel. Super cool. Appreciate that, Holden. Thanks again. This is how apps should all be run. I don't think you'll go wrong with Fera.

Boutiqua Portuguesa

Feb 28, 2025 on Shopify

I have to admit that the customer support is amazing! Even though I had some struggles with Fera and a few of their changes, their team is always there to help. Thank you

Ari Everyday Wear

Feb 27, 2025 on Shopify

Kultured Art

Feb 26, 2025 on Shopify

Amazing app and the support team are really helpful if you have any custom wants and needs.

Root2Ginger

Feb 25, 2025 on Shopify

Roel on customer support has been amazing when transferring Fera from my Wix site to our new Shopify site!

Macro Supply

Feb 23, 2025 on Shopify

Customer service has been helpful and one of the representative ensure that my issue is resolved. Best App that I can recommend. High 5 to tech support Holden.