Feedback Kitty

Develop by Shopify

$4.32

/ Month

Free plan available 3 Days Free Trial

Collect customer feedback & feature request polls

Customer insights

Feedback collection

Feature request polls

About Feedback Kitty

Launched Mar 09, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

# Get feedback.Make your customers happy. Collect issues, ideas and compliments with a simple widget. Receive them as email. Dive deep with the dashboard. # Features: 1. One-click Screenshots - See what your users see with screenshots. Device information is automatically attached. 2. User Identification - Reply to your customers by attaching their email address. 3. Vote & Threads - Allow upvotes & create threads by users for any on-going idea/issue 4. Subscribers - Send mail to customers...

Pros

Easy collection of customer feedback with a simple widget.
Automated email notifications for received feedback.
One-click screenshot feature allows for detailed visual feedback with device info.
User identification enables direct communication with customers.
Voting and thread creation for collaborative feedback and issue tracking.
Ability to send updates to subscribers keeps customers informed.

Cons

Limited initial integration details provided for larger ecosystems.
Potentially overwhelming email notifications without effective filtering.
Feature depth may need more extensive documentation for new users.
User reliance on email communication might be less effective for platforms preferring in-app interactions.

Top Helpful Reviews

PrismBot.io

May 21, 2022 on Shopify

This is my first app review. This app is bloated, messy, and difficult to use. It looks ugly on the website, and there's no seamless integration with existing users in Shopify which makes me wonder why this is even a Shopify app if users have to have a second login to access the feedback.