Returns quietly eat up support time. FairReturns hands that work back to the customer: they look up their order, pick the items, choose a refund, store credit or an exchange, and you approve it from one dashboard. You set the return window, excluded products and restocking fee once, and every request is checked against those rules automatically. Refunds and store credit are issued through Shopify, so your order records stay correct. The dashboard shows open cases and return reasons at a glance.

• Self-service portal where customers look up an order and start a return
• Rules engine: return window, excluded product tags, optional restocking fee
• One-click refunds and Shopify store credit, issued directly on the order
• Same-variant exchanges for size or color swaps, tracked through to completion
• Automatic status emails to customers, sent from your own support address