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Customer reviews: Fairing Post Purchase Surveys

Develop by Fairing

Reviews (202)

Overall rating
4.9

What Merchants Think

Merchants generally hold "Fairing Post Purchase Surveys" in high regard, praising its ability to provide insightful data that enhances customer understanding. The app is noted for its ease of use and impactful support team, making it a favorite among businesses seeking to improve their customer feedback processes and overall marketing strategies.

Key Strengths

  • Ease of setup and integration
  • Provides valuable insights on customer acquisition and behavior
  • Responsive and supportive customer service team
  • Continuous development and improvements with frequent updates
  • Effective for multichannel attribution and enhancing customer strategies
  • High response rates due to minimal friction survey process

Common Concerns

  • Issues with sudden price changes and deactivation of service

Final Thoughts

"Fairing Post Purchase Surveys" is highly regarded as a crucial tool for businesses focussing on customer feedback and data-driven strategies. While overwhelmingly positive feedback highlights its simplicity, effectiveness, and responsive support, potential customers should be cautious about pricing changes. Ultimately, the app is seen as indispensable for businesses aiming to enhance customer journey understanding and refine marketing approaches.

LESTRANGE

Sep 14, 2023  on Shopify

Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine. It's at most a 10 minute setup, but endlessly valuable results.

KITSCH

Sep 07, 2023  on Shopify

**Review for Fairing - Revolutionizing Survey Data Collection and Analysis** ⭐⭐⭐⭐⭐ In the age of real-time feedback and immediate gratification, "Fairing" has truly set a benchmark with its ingenious approach to survey data collection. This app is a game-changer in every sense of the word, and here's why: 1. **Speed & Scale**: Never before have I seen an app that captures consumer feedback with such finesse and agility. Gone are the days of waiting weeks or even months for comprehensive data. With Fairing, insights are delivered almost instantaneously. 2. **Intuitive Transaction Linking**: The ability to tie feedback directly to transaction data is a masterstroke. It eliminates guesswork and enables businesses to pinpoint exactly where the customer experience can be enhanced. 3. **Streamlined Routing**: This feature is a godsend for anyone who's tired of manual data processing and transferring. Fairing ensures that the feedback reaches the right destination in your tech stack, making it infinitely easier to act upon. 4. **Incredible Efficiency**: The promise of transforming customer journeys in 6 seconds as opposed to 6 months is not just a catchy tagline. Fairing delivers on this, making it indispensable for businesses that prioritize customer-centric growth. In conclusion, Fairing is not just another app in the market; it's a revolution. For businesses striving to understand and improve their customer's journey, Fairing is the tool to bet on. A must-have for modern enterprises looking to stay ahead of the curve!

The Oodie

Aug 28, 2023  on Shopify

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice. We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

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