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Customer reviews: Fairing Post Purchase Surveys

Develop by Fairing

Reviews (200)

Overall rating
4.9

What Merchants Think

Merchants generally hold "Fairing Post Purchase Surveys" in high regard, praising its ability to provide insightful data that enhances customer understanding. The app is noted for its ease of use and impactful support team, making it a favorite among businesses seeking to improve their customer feedback processes and overall marketing strategies.

Key Strengths

  • Ease of setup and integration
  • Provides valuable insights on customer acquisition and behavior
  • Responsive and supportive customer service team
  • Continuous development and improvements with frequent updates
  • Effective for multichannel attribution and enhancing customer strategies
  • High response rates due to minimal friction survey process

Common Concerns

  • Issues with sudden price changes and deactivation of service

Final Thoughts

"Fairing Post Purchase Surveys" is highly regarded as a crucial tool for businesses focussing on customer feedback and data-driven strategies. While overwhelmingly positive feedback highlights its simplicity, effectiveness, and responsive support, potential customers should be cautious about pricing changes. Ultimately, the app is seen as indispensable for businesses aiming to enhance customer journey understanding and refine marketing approaches.

The Oodie

Aug 28, 2023  on Shopify

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice. We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

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