I've used this company and haven't had any complaints. But PLEASE update your code for your Shopify app. It lost ALL of my products I designed and I have to manually create new products on your website and manually place orders. Which is extremely frustrating considering how much time and energy I spent designing and syncing them to my store. As of now, you cannot access Factory for me through shopify. You have to go to their website directly.

I would have to agree with the statement that there is "no" customer support at all, But they do process orders, as I've had several orders fulfilled by them. I personally do not feel comfortable using this service any longer with no way to contact anybody if I have a problem with an order. The only reason I'm writing this negative review is in hopes that they will correct the problem because overall their products are good.

I have tried this app with no problems whatsoever, The previous 2 reviewers, firstly this app is not a scam whatsoever. As for customer support i have contacted them several times today and within mins vi their fb page they answered my queries. I think the products are amazing, the product customisation is as easy as 1,2,3 no extra customisation apps that cost. I am not in any way affiliated or work for this company. But praise in this case is justified and please try it, you wont be disappointed at all.

This would be a great App if there was anyone actually working there! There is NO customer support at all. They do not answer Emails, Website contact forms, Support on Shopify or their Facebook page. What a shame i was really looking forward to using this app on ETSY and Shopify..

This App may be a scam. It is impossible to sign up and when you enter information to sign up, nothing is created. If you say you forgot password it takes you to a page that shouldn't exist.