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Customer reviews: Shipway All in One Shipping

Develop by Shipway

Reviews (423)

Overall rating
4.5

What Merchants Think

Overall, opinions on "Shipway All in One Shipping" are quite varied. While many users appreciate the app's seamless integration and efficient logistics solutions, others express significant concerns over inconsistent service quality, customer support, and pricing issues. Merchants have experienced both operational improvements and frustrations due to unresolved conflicts, depending on their individual interactions and points of contact.

Key Strengths

  • Streamlined order management and real-time tracking features.
  • Helpful and supportive customer service, particularly the Key Account Managers like Chetna, Rishabh, and Shivam Sharma.
  • Efficient integration with e-commerce platforms like Shopify.
  • Positive impact on operation efficiency and customer satisfaction.
  • User-friendly interface and robust feature set for D2C and small businesses.

Common Concerns

  • Increased courier charges without prior notice.
  • Problems with customer support and prolonged issue resolution times.
  • Delays in cash-on-delivery remittance and payment holds.
  • Unresponsiveness of points of contact and managers.
  • Mismanagement in invoicing and shipping inaccuracies.
  • Additional costs associated with certain add-on features.

Final Thoughts

"Shipway All in One Shipping" offers a comprehensive solution that shines in operational efficiency for many users, thanks to its feature-rich platform and responsive support team. However, it struggles with consistency in service delivery and communication, particularly regarding billing and support issues. For those willing to navigate these potential drawbacks, the app can significantly enhance their shipping and logistics processes.

THRD

Jun 18, 2024  on Shopify

I am thrilled to share my outstanding experience with Shipway's Return Management System. Their operational efficiency and customer-centric approach have significantly benefitted our business, making them an invaluable partner in our supply chain. A special mention must be made of Rishabh, whose dedication and expertise have been instrumental in our smooth operations. Rishabh's consistently goes above and beyond to ensure all our concerns are addressed promptly and effectively. We look forward to a continued successful partnership and highly recommend their services to any business seeking reliable and efficient logistics solutions.

Hasten Fashion

Jun 03, 2024  on Shopify

it is a nice experience working with shipway because they give good customer service always there to support and help you when you need .

LAMANDO

Apr 13, 2024  on Shopify

Really worst service my product was caught in weight discrepancy for 350gm they charged 2000gm and they do not respond when i try to contact them

Crepdog Crew

Apr 08, 2024  on Shopify

I am very happy using Shipway forward services. Shipway has helped me reduce my operation timings and efficiently align my order processing task. There support team is very helpful in resolving timely issue and Gaurav Saini from the team has helped me a lot in timely answering all the queries and issues.

thejanki.com

Apr 05, 2024  on Shopify

Shipway has truly transformed our operations, and it's all thanks to the exceptional service provided by Rishabh Dahiya. Whenever we encounter a bug or issue on-site, the resolution process is remarkably swift and straightforward. The responsiveness of everyone at Shipway is unparalleled; they promptly address any concerns we may have. Although the processes on the platform may seem extensive, we appreciate the meticulous steps taken to crosscheck every detail and ensure flawless execution. These steps not only streamline our operations but also instil confidence that everything will proceed smoothly. Shipway's dedication to excellence is evident in every interaction, making it an invaluable partner in our journey towards success. While our experience with Shipway has been overwhelmingly positive, one aspect that has caused some disappointment is the cost associated with add-ons. As much as we value the efficiency and effectiveness of Shipway's services, we can't help but feel disheartened by the additional expenses incurred for certain features. We understand that quality comes at a price, and we're willing to invest in tools that enhance our operations. However, we hope that Shipway will consider reviewing its pricing structure for add-ons, ensuring that it remains competitive and accessible to businesses of all sizes. Despite this concern, our overall satisfaction with Shipway remains high, and we look forward to continued collaboration and support from their team. - Chintu

Warsan

Apr 04, 2024  on Shopify

After using Shipway service for more than 6 months, we can definitely say this is one of the best logistic company in India. 5 out 5 stars.

Clt.s

Apr 04, 2024  on Shopify

We are delighted with all the help Shipway has provided us regarding Exchanges and Returns. The Shipway Panel is user-friendly. Along with that, the support team is also very prompt and supportive.

themonoxa

Oct 25, 2023  on Shopify

The Shipway Panel is use friendly. 1. Prettly simple design & use-case, covers most of the Logistics Needs. 2. Reports and analysis helps for understanding of your progress. 3. Might face glitches sometimes (but that is resolved by team in no-time) 4. Team is Prompt in response & supportive. (delivery escalations take some Turn Around time) 5. KAM support is a big help. Thanks Ankit Monoxa

Tanusri Sarees

Jul 19, 2023  on Shopify

"I'm absolutely delighted with the courier service! From start to finish, they exceeded my expectations. The whole process was smooth and hassle-free. The package arrived on time, and the delivery person was incredibly courteous and professional. It's such a relief to know that I can rely on them to handle my shipments efficiently. I can't say enough good things about their service, and I highly recommend them to anyone in need of a reliable courier. Thank you for making my experience so pleasant

belageo

Jul 19, 2023  on Shopify

The Shipway order panel is super easy to use, and the customer team is friendly and resolves queries efficiently. I am Using Shipway since last 3 month, amazing experience. Ankit is very supportive, provide quick solutions. Helping hand for my small business, Thank you Ankit for helping us out.

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