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Customer reviews: EZ PreOrder: Presale Manager

Reviews (96)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about "EZ PreOrder: Presale Manager". Many users appreciate the app's simplicity and effectiveness in managing pre-orders, highlighting ease of use, functionality, and customer support as major strengths. However, some merchants have expressed concerns regarding technical limitations and service issues.

Key Strengths

  • Simple and effective pre-order management.
  • Easy to set up and navigate.
  • Customizable options for pre-order button text and badges.
  • Responsive and helpful customer support.
  • Ability to manage multiple pre-orders easily, with bulk management features.

Common Concerns

  • Incompatibility with products that have variants.
  • Issues with app functionality on certain products or themes.
  • Complaints about customer service responsiveness in some cases.
  • Technical difficulties with app features not functioning properly.

Final Thoughts

"EZ PreOrder: Presale Manager" presents a practical solution for managing pre-orders with its straightforward interface and reliable customer support. However, the app may need further enhancements to address specific technical issues and improve compatibility, especially for merchants using complex product configurations.

Luxe Wear

May 05, 2025  on Shopify

Julian was incredibly helpful in assisting us with a custom setup for preorders on our products. The app is powerful but still user-friendly, which is rare. Great app and even better team behind it.

Maritime Credential Case

Apr 28, 2025  on Shopify

I rely on this app to presale my product when it is out of stock. It keeps my store going 365. If an issue arises, Julian is able to provide support promptly to get it resolved. Would recommend!

Excel Footwear

Apr 16, 2025  on Shopify

This app has been a lifesaver for our product launches. We needed a way to let customers reserve items before they're in stock and offer the flexibility of partial payments, this app does both. The setup was straightforward, and our customers love being able to secure high-demand items with a deposit. It’s helped us manage inventory more efficiently and gauge demand before full production. Highly recommend if you run limited drops or pre-launch campaigns

BunnyLulu

Apr 16, 2025  on Shopify

When using this app, a 'Subscription' icon appears on product cards on the homepage, and there's no way to remove it. I emailed customer support but got no response. I had no choice but to uninstall the app, and ended up losing $6...

Astma Allergi Shoppen

Apr 10, 2025  on Shopify

Very good app that works ever time. Extremely good support. Answer quickly and deals with whatever I ask them. For instance, the quantity box turned out bigger than usual. They fixed this right away.

Opulera

Feb 20, 2025  on Shopify

5 stars for customer support! The app needed a few setting changes to work with my theme and it was beyond my understanding to do myself. But Julian and the support team were very helpful and got it working on my store very quickly!

Urban Nest

Feb 17, 2025  on Shopify

Jake and Julian were very helpful with my questions and getting the app working in my store.

Costal Store

Feb 16, 2025  on Shopify

We needed a bit of extra help to setup the badges with our theme and their support was very helpful and got it working for us within a few hours of reaching out!

Eight Ounce Coffee Wholesale

Jan 29, 2025  on Shopify

It doesn't work with any product that has variants. I sent them an email with the exact bit of code that just needs to be added to their pre-order button (which should be something I can add myself in the custom CSS settings), but they refused, and told me I should change my theme to one of their approved themes. I mean, obviously I'm not going to change our entire store's theme to get their simple app to work... that's a given. But I was shocked at their response. I have been using Shopify apps for ten years (maybe more?) and I am always delighted at the responses I get from other app developers, who are more than happy to tweak a bit of code to get their app working for you. Not these guys! They just don't care. What a silly app - I think I will just go in and write a bit of liquid code to change the button name to 'pre-order' if the product is tagged as a pre-order, then click the button for shopify to keep selling when the item is out of stock. This should be simple enough, and then I don't have to pay EZ PreOrder $$ every month for their lazy attitude.

Salvage Boutique

Dec 19, 2024  on Shopify

I just opened a small business and was trying to include one item as pre-order. I ran into some issues using the pre-order feature and was feeling unmotivated, but as soon as they reached out they fixed the issue!! This was so helpful to my business!

TURN Studio

Nov 20, 2024  on Shopify

Was looking for a high quality, yet affordable option to offer pre-orders as soon as an item went out of stock. EZ PreOrder to the rescue! The base subscription let me do everything I needed to do, but the middle tier packs a punch with amazing bulk management. The functionality ticked A LOT of boxes. - ability to set specific items to be pre-orders - ability to change "add to cart" button text for pre-orders - show a special message above the buy button for pre-orders (can be customized on a per item basis or managed in bulk) - ability to choose when to dynamically turn something into a pre-order, i.e. only after stock hits 0 - ability to show a pre-order badge on collection grid thumbnails - ability to visually customize the the badge - preorders auto tagged with "preorder"

Anglers Only

Nov 18, 2024  on Shopify

Really decent app. Easy to set up, easy to use, no complaints. Might even upgrade to the full version if the whole pre-order thing works for us

underinfluenceappearls

Nov 15, 2024  on Shopify

I've paid 6 dollars to add more products and did not recieve the services on my website after trying multiple times.

Caipora Books

Oct 01, 2024  on Shopify

I could not get the app to work, wrote to them and within minutes everything was working. I love the feature and the support was quick to respond and fix the problem. Thank you so much!

Yu-Be

Sep 05, 2024  on Shopify

Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!

Wood Working Shop

Jul 08, 2024  on Shopify

As a Shopify entrepreneur, I'm always looking for ways to generate excitement and capture early sales. Recently, I tried EZ PreOrder, an app that simplifies the pre-order process.

ShaldagDesigns

Jul 05, 2024  on Shopify

Customer support is great. quick response, friendly and helpful. the app itself is very easy to use and works good

Uzma Javeri Jewelry

Jul 02, 2024  on Shopify

App works as intended. Hassle free way to use Pre order on your store. Which has opened up another way to make revenue. And they're quick with their communication, which is always a plus.

Corral Shop

May 07, 2024  on Shopify

Did exactly as it shuld. You can even customize the color of some parts and put your own logo on the invoice. Looks very professional It was installed super quickly maybe I used two minutes

clerstory

Apr 30, 2024  on Shopify

This is a simple, effective app that does exactly what it says it does. I watched the instructional video before implementing the app and have had no issues. Setup was quick and seamless. Thanks!

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