Experiences: Events & Tickets logo

Customer reviews: Experiences: Events & Tickets

Develop by Experiences

Reviews (96)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "Experiences: Events & Tickets" app is overwhelmingly positive. They appreciate the app's ability to streamline processes and enhance their event management capabilities. The exceptional customer support, particularly from team member Mark, is consistently praised, making the user experience stand out. The app is valued for its user-friendly interface and seamless integration with Shopify, which aids in facilitating a smooth operational experience.

Key Strengths

  • Exceptional customer support, characterized by a prompt and dedicated team, notably Mark.
  • Intuitive and user-friendly interface that simplifies event management.
  • Seamless integration with the Shopify platform for enhanced functionality.
  • Effective communication and comprehensive support documentation.
  • Well-suited for managing a variety of events, including multi-day tickets.
  • Strong potential with ongoing feature developments.

Common Concerns

  • Time zone differences can complicate support availability for international users.
  • Occasional technical issues, such as page resizing on smaller screens, though these are resolved promptly.

Final Thoughts

Overall, the "Experiences: Events & Tickets" app is highly regarded for its robust features, ease of use, and outstanding customer service. Users find it to be an invaluable tool for enhancing their event management capabilities within the Shopify ecosystem. Its continuous development and dedication to addressing user concerns contribute significantly to its positive reception and expand its potential as a leading solution for event and ticket management.

Gamelandia

Feb 08, 2025  on Shopify

A very clean, robust and scalable app for events and tickets. Well-integrated into Shopify!

Top Shelf Candle Co.

Jan 26, 2025  on Shopify

Great app for ticket sales!

Cycling Legends

Jan 16, 2025  on Shopify

Great support, and really seem to care about their customers. Open to new developments and keen to hear new use cases.

Righteous Savages

Jan 14, 2025  on Shopify

Great app! we have used others prior to this but Experiences is by far the best for us!

Every Good Thing

Dec 28, 2024  on Shopify

Really enjoying using this software in my online shop, but best of all is that if you get stuck on any issue, you can have a 1-1 session with Mark and they will just help you sort it out! Customer service like no other.

The Quilted Cow Raymore

Dec 02, 2024  on Shopify

We love this application - it is helping us to better serve our community through events. It is streamlining our processes for experiences and aligns perfectly with our core values!

Purgasm Shop

Nov 20, 2024  on Shopify

It’s a great app with lots of potential. The best feature is the people behind the scenes. Mark was amazing at helping me resolve an issue.

The Whitworth Art Gallery

Oct 17, 2024  on Shopify

Great support experience and customer service

Sionkloosterbier

Oct 17, 2024  on Shopify

Bereidwillige hulp van supportdesk

Access Point Marine Services | Powell River First Aid Training

Sep 01, 2024  on Shopify

Simply amazing. I regret not having given it a try before now. Pricing is very reasonable for the functionality you get with this app. Support is second to none. The design is elegant and information is clearly presented which enhances customer shopping experience. The app is also well organised and easy to use. Another thing that really stands out with this app is their ability to communicate instructions/explanations clearly and thoroughly through their support documentation and tutorials, unlike many other apps which often contain ambiguous and poorly defined app-specific terms and half-explained instructions.

Hanks Yarn Parlour

Jan 27, 2024  on Shopify

Excellent support. Mark has been great helping me with any issues and his response time is very quick.

Massachusetts Horticultural Society

Dec 06, 2023  on Shopify

Experiences has provided a solution for multi-day event tickets for our nonprofit. Mark has been extremely responsive with my questions and requests. There was a display issue with our page not resizing to smaller screens, and they took the time to understand the issue, fix it, and follow up to make sure it worked. We plan to use this for more events in the future, especially as they develop it with more features. I'm excited to see how the platform grows in the future! Thank you Experiences :)

The Creative Contessa

Dec 05, 2023  on Shopify

I have been using the experiences app on my website for about 2 years now, and I cannot Rave highly enough about the amazing customer support. Whenever I have a question or issue, the team responds pretty much immediately with actual real humans, not bots, and they work extremely hard to resolve whatever the issue is. Most recently I had an issue with shopify, and Shopify wrongly claimed that the issue had to do with the experiences out. So I reached out to the experiences team, and they took a lot of time to research the issue and find out that it was in fact a Shopify problem, but they still told me exactly what I needed to do to fix the issue. I would never have expected them to keep looking for Solutions once they figured out that it was not in fact their app, but they did. Special kudos to mark. This degree of customer service is very hard to come by, and worth its weight in gold!

Krinklewood

Dec 05, 2023  on Shopify

Incredible app for online booking and tour management! Intuitive interface simplifies the process, ensuring a smooth experience. The support team are prompt at resolving queries effectively. Grateful for the exceptional service and user-friendly app design!

NAPCA

Nov 08, 2023  on Shopify

Not only is the app awesome to use for events, but the Experiences team is really responsive and great to work with. Any issues we had were investigated quickly and a solution was always found.

Scroll to Top