ExOrders ‑ Return & Exchange

Develop by Shopify

Free plan available

Automate the return/exchange process and have happy customers

Automate return/exchange

Customizable procedures

Partial/full returns

Order authentication

Approval system

Custom email notifications

Refund or exchange options

Detailed customer messages

Manage reasons list

About ExOrders ‑ Return & Exchange

Launched Sep 19, 2021

Built by Shopify

Address

Door No. 7 & 8, 1st Floor VV Complex, KS Ramasamy Street,, Saibaba Colony, NSR Road,, Coimbatore, TN, 641038, IN

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Description

Manage the refund/exchange requests automatically and send email notifications for progress updates.

ExOrders - Return & Exchange lets you automate and customize your return and exchange procedures. It builds the trust of your customers by allowing them to return/exchange the entire order or a few products from it. All they’ll need to do is to log in with their order number and email or contact number. Upon receiving the request, you can approve or reject it. A custom email notification will be sent to your customers every time you change the request status, which will keep them updated.

Provide a full refund or exchange facility for the full order or a part of it
Send a custom message to your customer to discuss your request in detail
Manage a list of unlimited reasons in your own language to improve clarity
Choose to activate or deactivate the exchange, return, and screenshots options
Approve or reject the return/exchange requests posted by the customers

Pros

Automates and customizes return and exchange processes
Builds trust by allowing returns and exchanges for whole orders or individual products
Easy login for customers using order number and email/contact number
Provides options for full refund or exchange for full order or part of it
Custom email notifications keep customers updated on request status
Allows sending custom messages for detailed customer communication
Manages unlimited reasons in any language for improved clarity
Option to activate/deactivate exchange, return, and screenshot features
Ability to approve or reject return/exchange requests

Cons

Potential complexity in setup and configuration for optimal use
Dependence on customer login details, which might be problematic if incorrectly entered
Custom notifications depend on correct email inputs and settings
Requires additional time for staff to approve or reject requests, potentially leading to delays

Top Helpful Reviews

Nayab's Rogue

Jul 23, 2022 on Shopify

I face a problem regards fetching products in-app, I contact to the support team, and they are very politely and resolve the issue in a minimum time. Thank You

ieniemieniepartys

Jun 02, 2022 on Shopify

De app geinstalleerd en instellingen geplaatst. Echter de applicatie werkt niet in de shop. App is moeilijk bereikbaar, geen mail zichtbaar of chat. Mail moeten opzoeken via shopify. Reeds enkele dagen nu aan t wachten op een antwoord/oplossing. Ook al is de app gratis, lijkt me niet de bedoeling dat je dagen moet wachten voordat er hulp geboden word ...

Cosmekarn

Sep 24, 2021 on Shopify

This app helped me so much, thank you to the support team, they answered my requests very fast and I could solve many things regarding returns ! Very professional

Cymbal House

Sep 21, 2021 on Shopify

There is countless things not working right on this app. The developer disclosed: "This app is a beta version. Currently, we are working pro version (subscriptions). We can work on your requirements but you have to pay for this."