<h3>What Merchants Think</h3> <p>Overall, merchants have a mixed yet predominantly positive view of "Exemptify". While many users appreciate its ability to seamlessly handle VAT requirements for both B2C and B2B transactions across the EU and beyond, some have faced challenges related to integration and specific VAT validation features. Exemptify's support team, particularly Thorsten, is frequently praised for exceptional service and responsiveness, though a few users have noted perceived issues with feature completeness and stability.</p> <h3>Key Strengths</h3> <ul> <li>Effectively manages VATID within the EU</li> <li>Easy installation and configuration</li> <li>Responsive and proactive customer support, especially by Thorsten</li> <li>Facilitates compliance with new EU tax regulations</li> <li>Supports both B2B and B2C VAT calculations</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration or specific themes</li> <li>Requires Shopify settings for VAT that may not fit all business models</li> <li>Limited VAT-ID validation that may not meet legal requirements for some merchants</li> <li>Some instances of VAT being incorrectly added back during the payment process</li> </ul> <h3>Final Thoughts</h3> <p>"Exemptify" is largely considered a valuable tool for online merchants needing to address EU VAT requirements. It offers robust support and generally effective functionality, although some users feel there are areas for improvement, particularly in more nuanced functionality and VAT validation processes. When it integrates well into a merchant's platform, it can significantly streamline tax compliance.</p>