Seit Monaten versuche ich mit dem support eine Lösung zu finden. Es wird immer behauptet dass das App korrekt funktioniert aber Fakt ist, dass nur die Artikel aber nicht der Versandbetrag korrekt berechnet wird. Mit Billie zusammen kommt es dann nicht korrekt auf der Rechnung raus. ich habe seither immer wieder Rechnungen manuell stornieren muessen da es nicht klappt. Scheinbar laut support ist es ein 'glitch' von shopify und man hätte diesen vor einigen Monaten an shopify angetragen. man hat mir die ticket Nummer dafür gegeben, dass ich mich an shopify wenden kann, aber ich denke es ist des App Entwicklers Aufgabe sich zu kümmern dass der Bug entfernt wird. Ich hätte das App gerne genutzt und immer wieder den Support gefragt, aber so ist es leider nicht nutzbar fuer uns. Schade. Anmerkung: nachdem ich meine Rezension abgeschickt hatte, kam diese super Antwort von dem App Entwickler, bei jeder Antwort die dieser sendet, ist der Kunde schuld, liest man sie durch. Das Problem ist, wenn man monatelang versucht so ein 'Bug' versucht zu lösen, was ein Kunde nunmal nicht selber kann! dann ist es leider nicht moeglich die App zu nutzen, die man bereits seit Monaten auch immer bezahlt hat. Es waren viele Versuche, aber dann zu sagen, dass man es dem Kunden 'nicht begreiflich' machen kann, ist schon frech. Besser waere es dem Shopify support hier Dampf zu machen und sich zu kümmern dass die App einwandfrei funktioniert anstatt die Rezession so zu kommentieren. Ich war schliesslich geduldig und habe lange gewartet. Daher habe ich auch gesagt schade, ich habe nicht gesagt, dass der Developer schuld ist, es kann ja auch shopify Fehler machen wie in dem Fall, aber dennoch kann es nur der Developer lösen. Und ja, leider kann ich dann nicht 5 Sterne geben, wenn die App nicht 100% funktioniert. Die Idee ist gut, die App Ansicht waere klasse, aber ein Bug ist ein Bug.

I had a special request regarding the price settings for the Comparison price, to be different from the settings of the Regular price. This possibility was not available in the standard settings of the app, so I wondered if this was possible at all. But Thorsten fixed it in a day for me, exactly the way I wanted it. That is what I call "100% customer satisfaction by Exemptify".

The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.

Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.

Works perfectly and helps us manage VATID within the EU. Easy installation and configuration. The support is great as well if you ever have questions. Highly recommend!

Been using this app for a while now and despite a few hiccups in my configurations its now working great! We had a small issue at the cart page recently due to a recent shopify update and the support team replied to my query within 10 minutes and within 30 minutes they connected as a collaborator and the issue was resolved, excellent support service thank you.

We have used Exemptify since migrating to Shopify & it has been great for our needs. Recently, we had an issue caused by coding added by a developer so I contacted the app developer for help. Thorsten was so helpful, responded very quickly & resolved the issue for us.

App is easy to configure and works great, also with the new EU tax regulations starting July 2021. The fastest and most uncomplicated support so far. Thank you.

When we first decided to move our web site to a hosted service we put Shopify at the top of the list but then had to strike it off due the fact that it couldn't handle the EU requirements for VAT. Exemptify changed that and made it possible again. Exemptify handles B2C and B2B VAT both for EU and non-EU customers, Support has been absolutely brilliant, with Thorsten fixing our theme to display the price properly within a couple of hours of us asking. I honestly have never received such amazing support.

I've just set this up, with Thorsten's help on one aspect I was struggling with to do with the comma vs dot question as the decimal point. Actually it is explained in the "documentation" section but I hadn't spotted it. The app seems to do exactly what I wanted and Thorsten replied to me within a very short time, thanks!

Thorsten is an absolute star - fantastic customer service. He was swift at getting things done and totally patient with all my questions. I'm based in the UK so it was frustrating with the whole VAT issues - if you want to be able to show your products in the UK with VAT but enable your international customers view and purchase without then this is the app for you. It works great. I'm very happy. Thanks again!!

Installed this app yesterday on our site www.winchshop.co.uk, had quite a few problems with integration due to theme we were using, contacted Thorsten from [email protected] and he has done a 5* service sorting all the problems, would recommend as a great addition to your site. Dave UK Based

Great app! It settles the issue with Shopify not being designed for EU tax exempt customers. Plus Thorsten is extremely helpful! Just perfect!

Exemptify just checks if the VAT-ID exists. In Germany the law says that the verification has to be done "with the diligence of a prudent businessman". Many sources on the web as well as our tax advisor state that only the "qualified validation" which also verifies the address meets this requirement. Consequently in case of an audit any merchant just checking the existence of the VAT-ID likely will have to pay VAT for any purchases with a (valid) VAT grabbed from the net where the address does not match the buyer's. I'd happily update this review if anything I stated is not accurate.