Reviews: ExchangeIt Returns & Exchange

Customer reviews: ExchangeIt Returns & Exchange

Reviews (99)

Overall rating

5

36
4
3
2
1

What Merchants Think

Overall, merchants have expressed high satisfaction with "ExchangeIt Returns & Exchange." The app is praised for its user-friendliness, reliability, and capability to streamline the returns and exchanges process in an efficient manner. Customer support, particularly from team members like Adrien and Alex, is consistently highlighted as excellent and responsive. Many merchants have used the app for years and commend its continuous updates and improvements.

Key Strengths

Exceptional customer service and support team, often described as responsive and helpful.
User-friendly interface that is easy to install and navigate for both merchants and customers.
Continuous development with new features and updates that enhance the user experience.
Effective in managing both returns and exchanges, significantly simplifying these processes.
Integrated with existing systems without needing third-party solutions, enhancing convenience.

Common Concerns

While generally positive, less experienced merchants noted needing more time to explore the full capabilities of the app.
Some feedback suggested the desire for additional features and improvements over time.

Final Thoughts

"ExchangeIt Returns & Exchange" is highly recommended by its users for its ease of use, reliable features, and outstanding customer support. It stands out as a valuable tool for managing returns and exchanges efficiently, with a dedicated team that continuously seeks to enhance its functionality. The app is particularly beneficial for easing online exchanges, which many find cumbersome with standard e-commerce platforms.

MotoGirl Ltd

Feb 07, 2024 on Shopify

Great app does the job for the returns and exchanges we. They are always available if you need help as well.

Ref Warehouse

Feb 01, 2024 on Shopify

This is the only app we need to manage all exchanges. Simple and effective, with all the subtle functionality needed, and very thoughtful roadmap to evolve the product even more. Significantly lowers manual intervention and makes it easy for both sides of the transaction to get their outcome. Great customer service!

The Urban Gear

Jan 24, 2024 on Shopify

We have been using the ExchangeIT app for the past two years we are very happy with it. The app is incredibly user-friendly, straightforward to install and the user interface is easy to navigate. The customer support we have received has been nothing short of exceptional. The team is always quick to respond to our queries and they are always keen to receive our feedback on the app and are continuously working to improve it. We highly recommend the ExchangeIT app for anyone looking for an efficient, user-friendly Exchange and Returns App.

HAALA Denim

Jan 18, 2024 on Shopify

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process. Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far. I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

Bender Gloves

Jan 04, 2024 on Shopify

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.