Reviews: ExchangeIt Returns & Exchange

Customer reviews: ExchangeIt Returns & Exchange

Reviews (89)

Overall rating

4.9

5

43
4
3

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What Merchants Think

Overall, merchants have expressed high satisfaction with "ExchangeIt Returns & Exchange." The app is praised for its user-friendliness, reliability, and capability to streamline the returns and exchanges process in an efficient manner. Customer support, particularly from team members like Adrien and Alex, is consistently highlighted as excellent and responsive. Many merchants have used the app for years and commend its continuous updates and improvements.

Key Strengths

Exceptional customer service and support team, often described as responsive and helpful.
User-friendly interface that is easy to install and navigate for both merchants and customers.
Continuous development with new features and updates that enhance the user experience.
Effective in managing both returns and exchanges, significantly simplifying these processes.
Integrated with existing systems without needing third-party solutions, enhancing convenience.

Common Concerns

While generally positive, less experienced merchants noted needing more time to explore the full capabilities of the app.
Some feedback suggested the desire for additional features and improvements over time.

Final Thoughts

"ExchangeIt Returns & Exchange" is highly recommended by its users for its ease of use, reliable features, and outstanding customer support. It stands out as a valuable tool for managing returns and exchanges efficiently, with a dedicated team that continuously seeks to enhance its functionality. The app is particularly beneficial for easing online exchanges, which many find cumbersome with standard e-commerce platforms.

LÉGOE HERITAGE

Jan 19, 2024 on Shopify

Super helpful and quick to answer our issue. A great app for our store.

HAALA Denim

Jan 18, 2024 on Shopify

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process. Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far. I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

Bender Gloves

Jan 04, 2024 on Shopify

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.