What Merchants Think

Overall, merchants have a mixed but generally positive opinion of "Exact Online Bookkeeping". While the app provides robust functionality for connecting Shopify and Exact, saving significant time in bookkeeping processes, there are considerable concerns regarding customer support responsiveness and setup complexities.

Key Strengths

• Effective integration with Shopify and Exact, enhancing bookkeeping efficiency.
• Helpful and knowledgeable support staff, particularly noted for personalized assistance.
• Customizable solutions and settings tailored to merchant needs.
• Potential to save 1-2 days per month in bookkeeping processes.

Common Concerns

• Initial setup can be challenging, requiring additional support.
• Customer support responsiveness is inconsistent, with some reports of delays or lack of follow-up.
• Issues with double billing and resolution delays noted by several users.
• Limited options and rigidity in configuration settings.

Final Thoughts

"Exact Online Bookkeeping" is a valuable tool for businesses seeking to streamline their accounting processes with Shopify and Exact. Despite its strengths, users should be prepared for possible setup challenges and may encounter variability in customer service response times.