Très énervée par le fait de découvrir que je suis paye une abonnement depuis dès mois auquel je ne savais même pas être abonnée !! Et pour couronner le tout, c'est un parcours du combattant pour résilier son abonnement, il m'est impossible de trouver comment faire et ce même en suivant les indications de la plateforme...

Beware. Find another vendor. We enjoyed this app at first but now we don’t trust the developers. We cancelled our subscription and deleted the app from our store months ago, but CedCommerce keeps charging us every month. They won’t stop it and they won’t fix it. Shopify says they can’t do anything to disable them from their end. So we are going to have to delete our Shopify store. This has been a problem for 3 months and it’s infuriating. I wish I had never used the company in the first place. We deleted the Etsy and eBay integration (still charged) and the Amazon just because we no longer want to do business with them.

I've been using this App for more than 2 years and it worked very well until I update the inventory locations for my products on Shopify. I create one more location on my Shopify, update inventory to the new location, sync inventory on the CED app, publish to Etsy, change the CED product management Setting for location... everything seem to be correct on Shopify, CED, and Etsy. ------------------------ However, CED couldn't sync orders from Etsy to Shopify with inventory in my new location. Order can only be synced with inventory available in old location. I tried to contact customer support via chat many times, and they always response by creating a ticket to the dev team. Overall, the chat support was not helpful, and ticket system was very very slow. ------------------------ I will delete this review until your team fix this issue completely. Hopefully my review can raise an attention and motivate your Dev team work faster. Thank you.

This app is TERRIBLE. I used it for a very short while because during that time I had so many issues that did not get resolved. The support was wonderful at first especially with helping get it installed and set up. They tried to get me to leave a review immediately and thankfully Shopify will not allow reviews if you're in a trial phase. *DO NOT* leave a review until you have been using it for a while and be *WARY* of the positive reviews on here because they try to get you to leave a review anytime you use support. They were great in the beginning (perhaps the reason for all the 5 star reviews since they push you to review right away) but I quickly found that would not be the longer term experience. But then - when I had issues that I contacted them about they would tell me they would get back with me within a certain timeframe only to not do so. I had to follow up with them and the issues I had were not getting resolved. Finally I uninstalled it and they begged me to re-install. When I would not, they begged me to set up a meeting to discuss the issues, claiming they just wanted to learn what happened to improve. I was willing but I requested a refund because I had paid for a full year up front. They denied my request at first, then told me I would get a refund when I pointed out they were stealing my money if they did not refund me for the amount covering the time I was not using the app. I told them I would challenge the entire amount through the payment processor if they would not agree to refund for the time I had not used the app. Once I saw the refund, I said I would schedule a meeting. They continued asking me to schedule it, said the refund was coming it and *of course* it never showed up. Weeks had passed by this time and then I had to wait additional weeks to go through the dispute process. I kept all documentation which served me well because I finally got the refund from the payment processor. *BEWARE* of using this app. Look at the other negative reviews -- I wish I had before installing it. It was a nightmare overall. I have found another app that is amazing - have been using it for several months and it's a night and day difference. It is one of the ones with the tag "Built for Shopify" which I think could be part of what makes the difference. ETA- As you can see in their response, my case did not fall under their "refund" policy -- which basically is *NO REFUND*. But they did agree to refund me when I stated charging me for months I was not using the app was stealing and refused to re-install or agree to a meeting, which I have documentation of -- the reason the payment processor refunded the money to me after weeks of trying to get it from CED commerce and then gathering and sending all of my documentation of what happened in. So *BUYER BEWARE* -- KNOW BEFORE you buy and absolutely *DO NOT* pay for a year in advance regardless of the discounted price because as you see from their response and my experience, even if they agree to refund you it will *NOT* happen on their end. You will have to challenge through your bank or Paypal and make sure you document *EVERYTHING* well.

The language support is a lie. I had to manually translate all my products. I found out that not all the languages are supported only after payment.

This app is TERRIBLE. I used it for a very short while because during that time I had so many issues that did not get resolved. The support was wonderful at first especially with helping get it installed and set up. They tried to get me to leave a review immediately and thankfully Shopify will not allow reviews if you're in a trial phase. *DO NOT* leave a review until you have been using it for a while and be *WARY* of the positive reviews on here because they try to get you to leave a review anytime you use support. They were great in the beginning but I quickly found that would not be the longer term experience. But then - when I had issues that I contacted them about they would tell me they would get back with me within a certain timeframe only to not do so. I had to follow up with them and the issues I had were not getting resolved. Finally I uninstalled it and they begged me to re-install. When I would not, they begged me to set up a meeting to discuss the issues, claiming they just wanted to learn what happened to improve. I was willing but I requested a refund because I had paid for a full year up front. They denied my request at first, then told me I would get a refund when I pointed out they were stealing my money if they did not refund me for the amount covering the time I was not using the app. I told them I would challenge the entire amount through the payment processor if they would not agree to refund for the time I had not used the app. Once I saw the refund, I said I would schedule a meeting. They continued asking me to schedule it, said the refund was coming it and *of course* it never showed up. Weeks had passed by this time and then I had to wait additional weeks to go through the dispute process. I kept all documentation which served me well because I finally got the refund from the payment processor. *BEWARE* of using this app. Look at the other negative reviews -- I wish I had before installing it. It was a nightmare overall. I have found another app that is amazing - have been using it for several months and it's a night and day difference. It is one of the ones with the tag "Built for Shopify" which I think could be part of what makes the difference.

This app feels outdated and lacks the essential functionality required for modern e-commerce workflows. It auto-publishes products without proper control, offers limited customization options, and makes the listing management unnecessarily complex. I expected a much more intuitive and flexible solution in 2025. Unfortunately, it's easier to work manually than through this app.

Do not hire Utkarsh and do not pay upfront for the yearly subscription. Very bad and unethical business practices — extremely unprofessional. I would not recommend hiring them for development work. I hired this company for Shopify development on October 10th, with Utkarsh in charge. They assured me they would upload all of my 2,500 products to Shopify. However, they pressured me to buy a $700 yearly subscription, promising faster results and using high-pressure sales tactics. They never provided a service agreement, which most reputable companies (like LitExtension or LitCommerce) do. After two months of work, they didn’t complete the project and kept asking for more time without ever giving me a clear deadline. Eventually, after four months of delays, they told me I would need to spend an extra $2,500 per month because of Shopify’s “limitations.” This was a huge expense they never mentioned upfront. If I had known, I wouldn’t have started the project. When I asked for a refund, they only gave me a small partial refund for the unused subscription — nothing for the incomplete development work. They kept extending the timeline and didn’t deliver as promised. If you’re considering working with them, be very cautious — especially if they ask you to buy a yearly plan. Make sure you get a clear deadline and a written refund agreement before paying anything. Overall, I found their practices to be misleading and unprofessional. I wouldn’t trust them with even a small project. There are better companies out there — I recommend choosing someone else. I have reported them to Federal Trade Commission and Better Business Bureau (BBB) with proof. You should report it to BBB so that they can be taken down if you face the same issue with their service.

STAY AWAY! The App works fine, but the customer support is unacceptable. I had to contact customer support multiple times, and every time is like hitting a wall... You start from the beginning every time, the agent promises something to you (which is not fulfilled), and when I contacted them again, it is like starting from the beginning. I worked with many vendors and never experienced such attitude. Find another app.

I strongly advise against using this app. The app never worked properly from the start. constant technical issues, poor synchronization, and unreliable support. I paid $171 for an annual plan, used it less than a month, and when I requested a refund, they refused. This is unacceptable and feels like a scam. Avoid this app and save yourself the frustration and lost money.

Awful experience not automatic at all

Horrible product that breaks all the time, I am having a lot of duplicate sales, my rep quit and now I am left with no contact information. This system is horrible do not use it. Worst product ever!!!!

DO NOT WASTE YOUR MONEY !!! I GOT NO BUSINESS FROM THEM AND THEY TOOK PAYMENT FOR A FULL YEAR BEING TOLD NUMEROUS TIMES THAT I DID NOT WANT SERVICE THEY STOLE MY MONEY !!!! I HAD BEEN FIGHTING THEM FOR 2 MONTHS !! I WISH I COULD GIVE NEGATIVE STARS

Disponibilità solo in lingua inglese e francese

Avoid this app at all cost. Despite cancelling and uninstalling the app before the trial, they still charged the first billing cycle without any flexibility of offering a refund. Horrible experience and I urge all owners to stay away from them.

Ok until you want to cancel. Hands down the most frustrating experience ever. I decided I no longer needed the app and deleted it per CED instructions. They say that is how to end your account and stop billing. They billed me again anyway. When I saw it on my pending Shopify bill, I reached out to have the charge removed rather than pay for it and hope to get a refund. They would not remove the charge. I ended up paying and hoping to get a refund. This whole process wasted so much of my time.

Does not work with Etsy for order integration. No where is this stated until you sign up, link your store, and go through all the on-boarding processes. After that, and only then, do you see the message that order management is unavailable for US sellers across all integration service providers. Very frustrating to find this out only after going through all the hoops and work above.

Still charging a company for an annual subscription even after you stop selling on Etsy and can't use your app is not okay...hence the 1 star review. If you're signing up for this app, I suggest going month to month so you are not locked in and in our position of no refund.