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Customer reviews: EDDer: Estimated Delivery Date

Develop by Channelwill
<h3>What Merchants Think</h3> <p>Merchants who use "EDDer: Estimated Delivery Date" generally find it to be a beneficial tool for enhancing their stores' transparency and customer experience. The app is praised for its ability to clearly display shipping information and is seen as aligned with legal delivery time regulations, especially in the German market. Customers appreciate the customer support, although some report recurring technical issues which affect their overall satisfaction.</p> <h3>Key Strengths</h3> <ul> <li>Clear display of shipping information improves transparency.</li> <li>Strong, efficient, and responsive customer support.</li> <li>Easy integration into store themes.</li> <li>Affordable pricing.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recurring technical issues, especially with displaying estimated delivery times (ETA).</li> <li>Slow resolution of issues, particularly in some regions like Germany.</li> <li>Initial setup can be complex and require trial and error.</li> <li>Some users experience loading delays and error messages.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "EDDer: Estimated Delivery Date" is a well-received app with commendable customer support and features that improve the shopping experience by providing clear shipping information. However, technical issues and setup complexities are notable drawbacks. Despite these challenges, many merchants continue to use the app and recommend it for its strengths, particularly in customer service.</p>

Reviews (294)

Overall rating
4.7

What Merchants Think

Merchants who use "EDDer: Estimated Delivery Date" generally find it to be a beneficial tool for enhancing their stores' transparency and customer experience. The app is praised for its ability to clearly display shipping information and is seen as aligned with legal delivery time regulations, especially in the German market. Customers appreciate the customer support, although some report recurring technical issues which affect their overall satisfaction.

Key Strengths

  • Clear display of shipping information improves transparency.
  • Strong, efficient, and responsive customer support.
  • Easy integration into store themes.
  • Affordable pricing.

Common Concerns

  • Recurring technical issues, especially with displaying estimated delivery times (ETA).
  • Slow resolution of issues, particularly in some regions like Germany.
  • Initial setup can be complex and require trial and error.
  • Some users experience loading delays and error messages.

Final Thoughts

Overall, "EDDer: Estimated Delivery Date" is a well-received app with commendable customer support and features that improve the shopping experience by providing clear shipping information. However, technical issues and setup complexities are notable drawbacks. Despite these challenges, many merchants continue to use the app and recommend it for its strengths, particularly in customer service.

Masculine Man

Apr 11, 2024  on Shopify

Fantastic and easy to use

Flash Sale India

Apr 11, 2024  on Shopify

LUMIÈRE

Mar 26, 2024  on Shopify

INCLUD

Feb 03, 2024  on Shopify

Good App. But it should have inventory based EDA functionality also.

PetUtopia

Jan 06, 2024  on Shopify

Amazing app and great prices. Awesome customer support with insanely fast response (I e-mailed them and got a response within 2 minutes). Love the app and will continue to use it

Dealiate

Jan 03, 2024  on Shopify

Unsuitable for a German shop: I have now waited almost 5 weeks for a small error. Hours and "Stunden" were displayed alternately every second. So far nothing has been fixed. I was constantly told that it was being worked on with the highest priority, which is apparently not true. I had to uninstall it.

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