Customer reviews: EDDer: Estimated Delivery Date

<h3>What Merchants Think</h3> <p>Merchants who use "EDDer: Estimated Delivery Date" generally find it to be a beneficial tool for enhancing their stores' transparency and customer experience. The app is praised for its ability to clearly display shipping information and is seen as aligned with legal delivery time regulations, especially in the German market. Customers appreciate the customer support, although some report recurring technical issues which affect their overall satisfaction.</p> <h3>Key Strengths</h3> <ul> <li>Clear display of shipping information improves transparency.</li> <li>Strong, efficient, and responsive customer support.</li> <li>Easy integration into store themes.</li> <li>Affordable pricing.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recurring technical issues, especially with displaying estimated delivery times (ETA).</li> <li>Slow resolution of issues, particularly in some regions like Germany.</li> <li>Initial setup can be complex and require trial and error.</li> <li>Some users experience loading delays and error messages.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "EDDer: Estimated Delivery Date" is a well-received app with commendable customer support and features that improve the shopping experience by providing clear shipping information. However, technical issues and setup complexities are notable drawbacks. Despite these challenges, many merchants continue to use the app and recommend it for its strengths, particularly in customer service.</p>

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Reviews (294)

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What Merchants Think

Merchants who use "EDDer: Estimated Delivery Date" generally find it to be a beneficial tool for enhancing their stores' transparency and customer experience. The app is praised for its ability to clearly display shipping information and is seen as aligned with legal delivery time regulations, especially in the German market. Customers appreciate the customer support, although some report recurring technical issues which affect their overall satisfaction.

Key Strengths

Clear display of shipping information improves transparency.
Strong, efficient, and responsive customer support.
Easy integration into store themes.
Affordable pricing.

Common Concerns

Recurring technical issues, especially with displaying estimated delivery times (ETA).
Slow resolution of issues, particularly in some regions like Germany.
Initial setup can be complex and require trial and error.
Some users experience loading delays and error messages.

Final Thoughts

Overall, "EDDer: Estimated Delivery Date" is a well-received app with commendable customer support and features that improve the shopping experience by providing clear shipping information. However, technical issues and setup complexities are notable drawbacks. Despite these challenges, many merchants continue to use the app and recommend it for its strengths, particularly in customer service.

OMNILOOX

Nov 05, 2024 on Shopify

Bei jedem neuen Produkt kann ich dieses nicht in der leiste für produkte hinzufügen finde. Es dauert bis durch aktivieren und deaktivieren und auch durch andere Möglichkeiten das neue Produkt in der Produktauswahl erscheint.

Divinus Furniture

Oct 16, 2024 on Shopify

This app is an excellent tool for displaying shipping information clearly to users, making the entire shopping experience more transparent and smooth. I recently switched to a new theme and encountered a small issue with the app's integration. However, their support team went above and beyond to assist me. They responded quickly and worked with me to resolve the problem within just 30 minutes! The level of customer service was impressive—friendly, professional, and highly efficient. I couldn’t have asked for a better experience. If you're looking for an app that enhances your store and provides top-notch support, I highly recommend this one!

Händisch-Design

Jul 29, 2024 on Shopify

funktioniert, der support reagiert schnell und effizient. Super um den deutschen gesetzlichen Lieferzeitregelungen gerecht zu werden. Verwende die app jetzt schon länger als ein Jahr, alles top.

Kimondo

Jul 17, 2024 on Shopify

Perfecto, funciona tal y como se explica y queda muy bien situado en la página de producto. Gracias!

The Nichole Collection

May 31, 2024 on Shopify

I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app. Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!

Alexandra Designs

Apr 29, 2024 on Shopify

2nd delivery date app in a row with an annoying error banner at the top this time "This app is taking a while to load. If you are not automatically redirected, click to open the app now. Learn more" Are both of these done by the same developer literally both exactly the same pricing tiers and errors, unnecessary complexity of the app

Dolce Mateo Wigs

Apr 29, 2024 on Shopify

I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.

Dolce Mateo Wigs

Apr 15, 2024 on Shopify

PetUtopia

Jan 06, 2024 on Shopify

Amazing app and great prices. Awesome customer support with insanely fast response (I e-mailed them and got a response within 2 minutes). Love the app and will continue to use it

Dealiate

Jan 03, 2024 on Shopify

Unsuitable for a German shop: I have now waited almost 5 weeks for a small error. Hours and "Stunden" were displayed alternately every second. So far nothing has been fixed. I was constantly told that it was being worked on with the highest priority, which is apparently not true. I had to uninstall it.