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Customer reviews: Essential Upsell & Cross Sell

Develop by Essential Apps

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (720)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

The Homfy

May 19, 2025  on Shopify

Great app with beautiful layout options and a super clean setup interface. Flexible designs, easy to use, and the support team is top-notch. Highly recommend!

American Cuteness

May 19, 2025  on Shopify

I just created my first offer and I was really impressed with options I was offered for customizing button and text color, background... Also it was very easy to filter the products in my store and setup which ones I wanted to include and which ones not. And on top of everything the app is free (for now at least). I tried another app before that was not free and it did not give me even close the amount of options for customizing the look of the offer, and filtering store products was so bad, it was painful to do. Thank you for creating this amazing app! <3

UNIQBROW

May 19, 2025  on Shopify

Really easy to use! :) The cross-sell in product page works fine!

Salman Stores

May 18, 2025  on Shopify

I love it, thank you team Please keep up the good and hard work

ploombaby

May 17, 2025  on Shopify

Great app! Already increased my sales! Andy was very helpful

Empire Home and Garden

May 16, 2025  on Shopify

Since downloading the app, I have had a couple of queries. The support has been really responsive at all hours. They logged into my store and found what I was doing wrong and explained, instead of just sending me a link to a FAQ page. Cant complain at that. And for free - Brilliant, I will likely check out their other paid apps now.

Básicos ÉCLAT

May 16, 2025  on Shopify

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Rien The Label

May 16, 2025  on Shopify

Very easy to install and perfect tool for upselling!!

Bespoke Bread

May 16, 2025  on Shopify

Fantastic customer support. Love the different colour styles too! Easy to use. Wonderful app!

Ragezone

May 15, 2025  on Shopify

Easy, straightforward and intuitive.

53 Karat

May 15, 2025  on Shopify

Love it! Easy, pretty and FREE!

Glossy Way

May 15, 2025  on Shopify

Great customer support and great app!

Pet Discount Mart

May 15, 2025  on Shopify

Amazing App Excellent customer service very hard to find free upsell & cross sell definitely sales boom Definitely I recommend

Okinawa Arakaki Market

May 15, 2025  on Shopify

Very good!

B Boyd Crafts LLC

May 15, 2025  on Shopify

Great information set-up video and super user-friendly. I tested multiple apps and glad I came across this one! Set up took 10 mins max!

Amped

May 14, 2025  on Shopify

Another really impressive app from Essential Apps. We've now tried 3 apps and all are of a really high standard. Essential Upsell again comes with the perfect features for what we were after and was really straight forward to get setup and live.

Muse Beauty

May 13, 2025  on Shopify

SO AMAZING! this has helped me out immensely. i did not expect this from a free app

OutdoorBengal

May 13, 2025  on Shopify

Extremely easy to use, set it up in 2 min, created 3 upsell offers on the cart. Hoping to see results soon! **Revised: Already seeing results, 1 in 3 orders now has an additional item thanks to this tool.

Virgo and Gem

May 13, 2025  on Shopify

So far, the app has been very easy to use and has led to an increase in AOV.

Zeropolitan

May 13, 2025  on Shopify

This app is exactly what I needed for setting up cross-sells on my product and cart pages. The interface is incredibly easy to use and intuitive — setting up offers took just a few minutes. What impressed me the most was the support team. I reached out with a question and got a helpful, detailed reply in under an hour. They went above and beyond to make sure everything worked perfectly. Highly recommend it if you’re looking to boost your average order value without hassle!

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