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Customer reviews: Essential Upsell & Cross Sell

Develop by Essential Apps

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (718)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

The Muddy Jumpers

Jun 04, 2025  on Shopify

Great app

Umer Laboratories

Jun 04, 2025  on Shopify

great app with great features healp to boost sales

Hell's Kitchen Store

Jun 04, 2025  on Shopify

Very easy to use and intuitive. Great UI

Maaji Colombia

Jun 04, 2025  on Shopify

Amazing application, works like a champ! You can create multiple offers for multiple products or collections easily!

Bodi Candle

Jun 04, 2025  on Shopify

Decent App.

Adorniq Jewellery

Jun 03, 2025  on Shopify

Amazing app! I use a personalized third-party checkout, and none of the other discount apps worked at checkout—until this one. It syncs directly with my Shopify discounts, making it fully compatible with my checkout. Super easy to use and incredibly effective!

Hakyarts EU

Jun 02, 2025  on Shopify

Very efficient and responsive customer service, thanks Matas !

Shi-Zen

Jun 02, 2025  on Shopify

This app has an easy-to-use UI, and even allows me to make offers that automatically update to match the customer's currency (something not possible with Zipify). Very glad I found this

Local Puzzle

Jun 02, 2025  on Shopify

Fantastic apps and even better support. Currently using the free bundle app and loyalty app, they are amazing. I've contacted the support team twice now and each time I received extremely fast responses and support to answer my questions, they also made CSS changes for me to match my theme buttons. Seriously next level support, I look forward to other apps they bring out.

Sex Toys Perth

Jun 01, 2025  on Shopify

Integrates with my store and very easy to use, gets my vote

Smart Novčanik

Jun 01, 2025  on Shopify

We’ve been using the app for a while now and it’s been a great addition to our Shopify store. The cross-sell and upsell functionality is smooth, easy to set up, and integrates perfectly with our design. It helps us highlight relevant products in just the right moments of the customer journey. Recently, we ran into a small issue where upsell offers weren’t displaying correctly when selecting product variants. Sebastian from the support team stepped in immediately and resolved the problem with incredible speed and professionalism. He quickly identified that the offers were loading inside the "Related products" section and fixed it right away. What really stood out was Sebastian’s clear communication and proactive approach — not only did he solve the issue, but he also explained what caused it and gave us tips to avoid similar problems in the future. Highly recommend both the app and the support team behind it. Excellent tool, even better service!

Winans Coffee & Chocolate

May 31, 2025  on Shopify

This is exactly the app we were looking for, and our customer service experience has been great. Samuel was incredibly responsive and easy to work with, well exceeding my expectations from a free app. I'd recommend this to anyone looking for a simple, clean solution for upselling on their site.

Hakyarts

May 31, 2025  on Shopify

Awesome and very fast customer support! Thank you Zydrunas

Adore Leotards

May 30, 2025  on Shopify

super easy to learn and integrate into my product pages. I love all of the options to customize!

Rich Glow

May 30, 2025  on Shopify

I've been waiting for this

UNIFORMS.COM.AU

May 29, 2025  on Shopify

This app is fantastic. So easy to use and quick to set up. I can strongly recommend it.

Be a Book Boss®

May 29, 2025  on Shopify

My path to this app: Honeycomb's funnel approach isn't quite right for our sales philosophy, and its upsell rule (i.e., *replace* item A with item B) is simply too aggressive. I've used Mageworx Upsell, and it's okay but ultimately too limited and lacks elegance. Essential Upsell and Cross Sell hits the sweet spot for me. It's extremely well thought-out, and makes it simple to implement cross-sells and "frequently bought together" upsells, which are most useful for our shop. Graphic design is highly customizable. You can set up all the add-ons you need in a way that supports a customer development journey. And they have a countdown timer app too. Customer service is responsive and helpful.

Tinlid Hat Co

May 29, 2025  on Shopify

app is world class. app team even better. you'd be dumb to pay for anything else when this is currently free!

spazahome.co.uk

May 29, 2025  on Shopify

I have been trying to add a cross sell app and have tried so many dudds - BOGO apps that do not add the item to the cart. This app works beautifully as the pop up is clean and seamlessly intrigrates into my website as if it is part of shopify. It is not gimmicky like the others and it actually works. Very grateful to have found this.

mogbog uk

May 29, 2025  on Shopify

Easy to install and pretty straight forward to set up. Did have a query so used the email function. Super quick response from Jemuel to clear up the issue. Will see how I get on with it.

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