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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

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Reviews (1,500)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Tomorrowland Store

Nov 12, 2025  on Shopify

Set up took only a couple of minutes and there are enough options to display different types of product add-ons. Was helped by Matas from Customer Service for some minor tweaks - he was very friendly, helpful and responded very fast!

insurgentclub

Nov 12, 2025  on Shopify

easy to use. fast response.

Earthy Co

Nov 12, 2025  on Shopify

very easy too use and great customer support (thank you Sebastian!!)

SerenViva

Nov 12, 2025  on Shopify

I would like to highlight the outstanding support provided by Samuel. Although he was unable to resolve the issue directly, he demonstrated exceptional dedication by thoroughly explaining the root cause of the problem and presenting multiple alternative solutions. His work was quick, efficient, and of high quality, reflecting a genuine commitment to customer satisfaction. Truly, an excellent level of service!

LALU Cosmetics IT

Nov 12, 2025  on Shopify

Great support and functionalities

RooGrips

Nov 11, 2025  on Shopify

the customer service is amazing and so fast. highly recommend this app.

Dr. Fresh

Nov 11, 2025  on Shopify

Re-Age

Nov 11, 2025  on Shopify

The Game Bunker

Nov 11, 2025  on Shopify

You guys always get back to me quickly whenever I need support, and the app is easy to use!

Kaithra

Nov 11, 2025  on Shopify

Boutique du Marquage

Nov 11, 2025  on Shopify

Efficace !

Jeengar

Nov 10, 2025  on Shopify

Appreciated Goods

Nov 10, 2025  on Shopify

Trail Grid Pro

Nov 10, 2025  on Shopify

Great app and support. I had some problems due to some custom css on my product pages and their support team was super fast to help! I was up and running in 30 minutes!

Twice Sheared Sheep

Nov 10, 2025  on Shopify

Works great! Just installed and already seeing results

Sage Gems Jewellery Co.

Nov 10, 2025  on Shopify

Super easy to use and works as expected!

nalite

Nov 10, 2025  on Shopify

the essential loyalty is absolutely wonderful! they've helped me out whenever i run into an issue & within a blink they've added the features i've been missing. thank you essential for making nalite so magical!

rh+ The Look of Sport

Nov 10, 2025  on Shopify

anm

Nov 10, 2025  on Shopify

Lensza

Nov 10, 2025  on Shopify

good & simple for use

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