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Customer reviews: Essent Loyalty Program Rewards

Develop by Shopify

Reviews (293)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential VIP Loyalty Program" app, emphasizing its user-friendly interface and wide range of features that cater to different business needs. The app is noted for being straightforward to set up and offers excellent customization options, suitable for building effective rewards programs. Consistently praised is the responsive and helpful customer support, contributing significantly to the overall satisfaction of users. Merchants find the app invaluable for driving customer engagement and loyalty.

Key Strengths

  • Easy setup and user-friendly interface.
  • Highly customizable to fit specific business needs.
  • Comprehensive rewards and point system, including tiers like gold, silver, and bronze.
  • Excellent customer support with quick and effective responses.
  • Variety of features such as points expiration and balance adjustments.
  • Seamless integration with existing brand style guides.

Common Concerns

  • Some users might initially worry about potential app interference with store settings, although the app is noted to be friendly in this respect.

Final Thoughts

The "Essential VIP Loyalty Program" app receives high praise for enhancing customer engagement through an intuitive and customizable platform. It stands out as an effective tool for building customer loyalty, providing a comprehensive suite of features while maintaining ease of use and offering outstanding customer support. Merchants widely recommend it for those looking to establish or enhance their loyalty programs.

Loki & Me

Sep 09, 2025  on Shopify

Absolutely devastated! I spend days working on my rewards program with customising it to my store. They have issues in the app where any changes you make with adding custom images and removing/adding sections don't update on the store. I contacted support and they advised that you have delete and readd the block for it to update. The support person had access to my store and when I got back from dinner they had deleted all my days' work of customising my page and I don't remember everything I did as it isn't an easy app to navigate. They didn't create a copy of the store so I have lost everything and have to redo it all again. Gutted!

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