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Customer reviews: eBay Importer by Infoshore

Develop by InfoShore

Reviews (443)

Overall rating
4.6

What Merchants Think

The "eBay Importer by Infoshore" receives mixed feedback from merchants. Many users praise the app for its efficient and smooth import process from eBay, which saves significant time and effort. The customer support provided by the Infoshore team is frequently mentioned as fast and helpful. However, other users report persistent issues with the app's functionality and accuracy, particularly concerning import discrepancies and customer support effectiveness.

Key Strengths

  • Efficient and fast import process.
  • User-friendly interface.
  • Highly responsive and effective customer support.
  • Time-saving solution for synchronizing eBay listings.
  • Ability to handle large inventories.

Common Concerns

  • Occasional import inaccuracies and discrepancies.
  • Issues with app stability and reliability.
  • Reported problems with customer service resolving issues effectively.
  • High pricing related to expected service levels.
  • Scaling problems with larger inventories.

Final Thoughts

Overall, the "eBay Importer by Infoshore" is considered a valuable tool by many eBay sellers looking to streamline their operations and save time. While the app excels in importing efficiency and customer support, users cite significant concerns regarding the app's reliability and customer service effectiveness. Potential users should weigh the positives of a smooth import process against the reported issues of reliability and support capacity.

NGT Tackle Shop

Oct 10, 2024  on Shopify

Dont waste your time or money, no support responces whatsoever once I paid for the app and then the app would only work occasionally which is not great when setting up a shop.. very poor service indeed

Village Diecast

Sep 19, 2024  on Shopify

eBay Importer is the best way to get your eBay inventory into another selling platform, and keeps your inventory synced up well between eBay and your additional platform. Whenever I've had questions about the eBay Importer, someone on their team replies within one business day with solutions. The whole team over there has been outstanding with their customer service.

My Store

Jul 30, 2024  on Shopify

So far the setup has been great getting 2000 plus eBay listings migrated over to Shopify. My rep has been good to work with and is quick in response to my emails requesting changes. Thanks Pankaj

TOOLSTORM

Jul 16, 2024  on Shopify

Great app, save your time, just one click from ebay to your store, easy and simple, customer service very good as well.

Semper Alive

Jul 14, 2024  on Shopify

Synced my listings from eBay to Shopify very nice communication, and I was also able to add meta fields for the dimensions of listed items from eBay (L W H ). Very great customer service all through email - fast response.

Ausgeknipst

Jul 11, 2024  on Shopify

Works as intended. However, would be nice, if one could search for specific SKU's. Right now, only the article number is shown as SKU.

UK Surplus Central

Jul 03, 2024  on Shopify

Exceptionally fast customer response times, and required outcome all turned around within 4 hours, and could have been faster probably if I had replied more quickly. App (eBay import of products) seems to work really well.

GADGET SHACK

Jun 05, 2024  on Shopify

Issues with this app. I requested it import 40000 products. It had so many duplicates and issues. This app should be removed from shopify until it is proven it works. Took nearly 3 weeks for credit on my store and shopify froze my in progress store build. Moving to a more professional platform. Avoid using shopify and eBay importer by infoshore!!!!!!

Stylin Spirit

May 29, 2024  on Shopify

This app is easy to use and reliable. Customer service is responsive. www.stylin-spirit.com Thank you so much!

Falcon Claw Tools & Parts

Apr 18, 2024  on Shopify

It works when it feels like working. It crashes a lot when sorting through import files, and sometimes it just logs me out without letting me back in through the app, so I have to restart it every time to get back in.

Fantastic Things Now

Apr 09, 2024  on Shopify

This app seamlessly moved my entire Ebay store over in just a few clicks! It would have taken me days to manually type in all the items. So far a huge help. I highly recommend this app to anyone in my situation!!

spice-japan

Apr 08, 2024  on Shopify

Great tool for ebay sellers. This is the only tool that allows real-time synchronisation of price and quantity. Customer response emails were also fast. Will continue to use.

Swift Auto Parts & Supplies

Mar 31, 2024  on Shopify

App did not work .. only imported 5 items out of 15000 .. I though with paying for app that I will get items imported faster.. it came up totally different pricing and different than advertised. So I closed the account and uninstalled the app within a day. sent emails many times to support with dead end.. they won't help and telling lies that they already refunded the payment which is not true. total scammers trying to keep your money even you did not use the app.

La Primula Rossa Antiquariato

Feb 22, 2024  on Shopify

An essential application for anyone with an eBay catalog looking to synchronize it with Shopify. The support is fabulous, always ready to assist you with any need! I find it super! I couldn't do without it!!!!!!

Takama Parts

Feb 09, 2024  on Shopify

Thank you very much for your support understanding Guinness. It was amazing. I’m glad that you understand and help us us and a small business and a professional that is getting in Synchrony with this nice platform, and with your app that allow us to import thousand of products in an amazing way, wish you success and all the !

302 SPORTS CARDS

Jan 23, 2024  on Shopify

Thankful to have found this app. It made the process of taking my 12 year olds existing eBay baseball card store and integrating it with his Shopify so much easier. Thank you!

Games and Gifts

Dec 13, 2023  on Shopify

Pretty good app, saves me a lot of time in cross listing. Does just what it says it does, its n thrills but works just fine, and their email support was pretty quick taking the time zone difference into account.

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