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Customer reviews: eBay Importer by Infoshore

Develop by InfoShore

Reviews (247)

Overall rating
4.7

What Merchants Think

The "eBay Importer by Infoshore" receives mixed feedback from merchants. Many users praise the app for its efficient and smooth import process from eBay, which saves significant time and effort. The customer support provided by the Infoshore team is frequently mentioned as fast and helpful. However, other users report persistent issues with the app's functionality and accuracy, particularly concerning import discrepancies and customer support effectiveness.

Key Strengths

  • Efficient and fast import process.
  • User-friendly interface.
  • Highly responsive and effective customer support.
  • Time-saving solution for synchronizing eBay listings.
  • Ability to handle large inventories.

Common Concerns

  • Occasional import inaccuracies and discrepancies.
  • Issues with app stability and reliability.
  • Reported problems with customer service resolving issues effectively.
  • High pricing related to expected service levels.
  • Scaling problems with larger inventories.

Final Thoughts

Overall, the "eBay Importer by Infoshore" is considered a valuable tool by many eBay sellers looking to streamline their operations and save time. While the app excels in importing efficiency and customer support, users cite significant concerns regarding the app's reliability and customer service effectiveness. Potential users should weigh the positives of a smooth import process against the reported issues of reliability and support capacity.

Rocky Mountain Watches

Jul 18, 2025  on Shopify

Have been using this app for a while, and while I'm only importing maybe 30-50 products per month, it's been insanely helpful for my business and how I operate. App is easy to use and support has been helpful when I need them.

Brettspielimperium

Jul 10, 2025  on Shopify

Perfect app – all items are updated reliably and within seconds. Customer service is also excellent: the staff are friendly and respond perfectly to individual needs. So far, there hasn’t been a single issue that wasn’t resolved within minutes.

happydogjapan

Jul 01, 2025  on Shopify

ebayから同期するために便利です。ebaymagで他国展開をしている場合、US以外のサイトの分もインポートしてしまうため、チャットで問い合わせたところ対応していただけました。ありがとうございました!

michaelmosesvault.com

Jun 26, 2025  on Shopify

WOW! 5 stars and more if I could leave more... I left Shopify Marketplace Connect to come to this app and it DOES NOT disappoint! I am so extremely pleased with amount of customization that this app can provide. I was struggling with my previous app because there were specific items from vendors that I didn't want synced over to eBay, and that app did not allow for any blocking of items - it was all or nothing. Im so happy I found InfoShore - they have been able to accommodate every need and build out features very quickly. I have worked personally with Pankaj - who is a GEM! I started with the free version and after a week of playing around in their app, quickly upgraded to the silver version. If you're struggling like I was with other apps that have no ability or drive to work with your companies needs, then leave them, and give this app a try. I was also able to use this app and test it out while still using my other app. It became very apparent InfoShore was the way to go. Hope this helps someone else out there!

Monte Nativo

Jun 17, 2025  on Shopify

The customer support team is really on top of their game and fixes issues swiftly, replies fast and generally provides a great experience. The app itself works well.

MIROIRS-AUTO2004

Jun 12, 2025  on Shopify

"Ragazzi, mai vista un'applicazione così! Importa prodotti da Shopify a ebay e da eBay a Shopify senza errori. Inoltre, se per caso avete problemi di configurazione, l'assistenza fa tutto per voi gratuitamente. Non ho mai visto gente così cortese e disponibile!"

HarmonyHarvest

Jun 12, 2025  on Shopify

i had issues with integrating to ebay because im using another thrid party app to sync my inventory on shopify. Pankaj helped me step by step and made some minor adjustments to the app in order for it to work for me. Im currently testing out the free version but will be interested in the paid version as well. This helped me save so much time and organizing my stuff

Ready to Grow Plants

Jun 04, 2025  on Shopify

I've only recently started using this app, as I'm a long time ebay user (but new to shopify) and I've been finding selling on shopify as well as ebay quite difficult to navigate - this app seems good so far, it works, and it's very easy to use (even for a non techie person like me), unlike many apps!! Listings are copied across with just a few clicks and all seems to work well - very happy with it!

Kobuta Camera

May 22, 2025  on Shopify

I believe this is the best app for integrating eBay and Shopify. Although I am not proficient in English, the team accurately understands my intentions and provides precise support. I highly recommend this app to those who wish to manage both eBay and Shopify.Very happy with this service.

Zards Cards

May 20, 2025  on Shopify

Just started with the app, and so far everything seems amazing! I had a minor hick up at the start, but they got back to me instantly and it was fixed in under 2 minutes. Crazy good!

Florida Toy Store

May 19, 2025  on Shopify

This app provides excellent, diligent customer service. Worked on fixing an eBay listing import limit issue, and they went above and beyond by not only doing that but also enabling key settings that originally meant to contact them by email to do it. The app's service is super easy to manage and use, and their customer service is straight to the point and no-nonsense. Highly recommend this app.

Mike's Accessories and More

May 17, 2025  on Shopify

Paid for a one time 500 import plan (limited time offer). Used 222 of them, can no longer import anything. Looks like they changed something and removed / revoked the 500 import plan I had.

The Media Vault & Entertainment

May 16, 2025  on Shopify

This app is perfect! It made my life so much easier with how simple yet effective it is. I needed to import over 1100+ listings from eBay and this app worked flawlessly. When I had some incorrect settings, I contacted support and they were straight onto the case and helped me with everything I needed, going to great lengths to make it right! Would recommend for everyone to use coming from eBay!

The Grapes Juice

May 07, 2025  on Shopify

Works very well, imports items and all of the information from eBay listing, but the difference is the Customer service, Pankaj is really great been very supportive and was able help me set-up this app exactly how I wanted with a bunch of customization. Replies very fast and always professional. Very happy with this service.

Twin Waters Energy

May 05, 2025  on Shopify

In the beginning things were not working well right out of the box. They stuck with it and eliminated the problems once I communicated my needs. Service was timely and thorough. Would recomend.

2 HEARTS OF INSPIRATION

Apr 30, 2025  on Shopify

Customer service helped so much, appreciated the help when I needed it. Love this app, thanks Pankja

All American Classics, Inc.

Apr 14, 2025  on Shopify

Works as expected, imports items from eBay directly to Shopify very easily. Photos look nice and all of the information from the listing also transfers. Customer service is really great, Pankaj has been very supportive and was able help me set-up this app exactly how I wanted with a bunch of customization. Replies very fast and always professional. Very happy with this service.

ShoppTom

Apr 12, 2025  on Shopify

Excellent customer service, very responsive. Great to company to partner with. The were able to do customizations that saved me dozens of hours of work. Don't hesitate to use them.

pre-order-japan

Mar 26, 2025  on Shopify

This is a fantastic app that allows you to import items from eBay listing pages to Shopify and share inventory. This app has made it possible for me to achieve something I've wanted to do for many years. I'm also very satisfied with the courteous response I received when I contacted support. I'm truly grateful.

Game of Japan

Mar 24, 2025  on Shopify

Excellent app and outstanding support! The customization options are fantastic and have greatly improved my workflow. But what truly impresses me is the team's responsiveness and helpfulness. They quickly resolved every issue I encountered. Highly recommend!

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