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Customer reviews: eBay Importer by Infoshore

Develop by InfoShore

Reviews (437)

Overall rating
4.6

What Merchants Think

The "eBay Importer by Infoshore" receives mixed feedback from merchants. Many users praise the app for its efficient and smooth import process from eBay, which saves significant time and effort. The customer support provided by the Infoshore team is frequently mentioned as fast and helpful. However, other users report persistent issues with the app's functionality and accuracy, particularly concerning import discrepancies and customer support effectiveness.

Key Strengths

  • Efficient and fast import process.
  • User-friendly interface.
  • Highly responsive and effective customer support.
  • Time-saving solution for synchronizing eBay listings.
  • Ability to handle large inventories.

Common Concerns

  • Occasional import inaccuracies and discrepancies.
  • Issues with app stability and reliability.
  • Reported problems with customer service resolving issues effectively.
  • High pricing related to expected service levels.
  • Scaling problems with larger inventories.

Final Thoughts

Overall, the "eBay Importer by Infoshore" is considered a valuable tool by many eBay sellers looking to streamline their operations and save time. While the app excels in importing efficiency and customer support, users cite significant concerns regarding the app's reliability and customer service effectiveness. Potential users should weigh the positives of a smooth import process against the reported issues of reliability and support capacity.

Tulsi Beauty Store

Mar 17, 2025  on Shopify

Great app! It does exactly what it's supposed to and is easy to use. There’s room for improvement in the UI, but overall, it's a solid app. Pankaj was extremely helpful with support—great customer service!

The Detailing Depot

Mar 13, 2025  on Shopify

Tried to use this app for syncing 'inventory only' between my shopify and ebay stores. Both platforms already had all listings live, I just wanted to link stock via SKU which I was told was possible. Straight away it was clear my needs were overlooked. My ebay listings were duplicated onto my shopify store (I use different style images on different platforms). So i had 2x every product on shopify for many brands/vendors. Every time I raised the issue, I was told it was not possible for their app to do this. The proof was plain as day, as you could see the duplicate listings on my shopify store literally had my ebay style images. I had to point this out time, and time again before they would always eventually admit fault, and promise to resolve it/it never happen again. This was not the case. Every time I added new products, synced the Inforshore app, the issue would repeat. Every time they tried to resolve it, it was like they just restored my shopify store to an older version, which was not ideal as we'd lose a weeks work in updating our store, and whole vendors would get removed/go missing. After the usual 'its not our fault, its not possible for our app do to this' and me having to take time out of the day to explain how its obvious (honestly like speaking to children) I had enough, and uninstalled the app. They knew they were in the wrong, as I received my initial setup fee back, with minimal resistance. Best part of their service was how quickly they managed to disappear and return my money, leaving me to tidy up the monumental mess they made of my shopify store. How this is a recommended app is beyond me. I have since found multiple similar services for similar prices that work much better. Take extra time to look around, and DO NOT use Inforshore.

GPS Vintage

Feb 24, 2025  on Shopify

Extremely happy with Infoshare eBay Importer app! The team are superb, amazing support and extremely fast replies - 5* customer service!! I would highly recommend

A-Z MOTOR FACTORS HALIFAX LTD

Feb 07, 2025  on Shopify

Very good very fast and very clever i have tried all the import apps but no one even competes with infoshore they are very talented in what they do from importing and support 100% would recommend to everyone who want to import thisr items with ease and if any problems they have a wonderfully support team ready to help you.

Pinkcrow.co.uk

Jan 07, 2025  on Shopify

Fab, had a few teathing issues and they were sorted within 30 minutes, brill customer service x ps the app did what it said on the tin!

mc2-toys

Dec 18, 2024  on Shopify

Very happy with eBay Importer by Infoshare. It has been a great tool syncing our eBay store with our web page. Any time we've had an issue, or a question on to make something work, we've gotten fast replies and resolves of our issues. I would highly recommend. Mark @ mc2-toys

Boho & Butterflys

Dec 12, 2024  on Shopify

Pankaj was able to assist me immediately to resolve an issue. Thank you! I look forward to Infoshore chat help in the future to help me navigate the app.

The Round 2

Dec 10, 2024  on Shopify

Seamless and Efficient Tool for eBay Sellers! The eBay Importer by Infoshore has been a game-changer for managing my eBay listings. The import process is smooth, fast, and incredibly accurate, saving me countless hours of manual work. The interface is user-friendly, and the support team is always available to assist with any questions. Highly recommend this tool for any eBay seller looking to streamline their workflow!

Lindsey's Diecast LLC

Dec 05, 2024  on Shopify

At first didnt want to spend any money but moving items myself was way too much of a task to do and time consuming. Used this app and was pretty flawless and almost instant. Really quick, moved all my items without issues. Outstanding service--THANKS

Boho Beauty Boutique

Dec 05, 2024  on Shopify

Works just how we needed to synchronize one way from Ebay to Shopify. Customer support is always quick to respond

Maverick Industrial Sales

Dec 02, 2024  on Shopify

App used to work great, and technical support used to solve issues. This is sadly no longer the case. Now the app regularly creates quantity mismatches between channels, requiring significant labor to monitor and fix manually. And whereas issues used to be addressed and actually solved, a band-aid is now applied so the same problem can happen again and again.

TRACTION AUTOPARTS

Nov 27, 2024  on Shopify

Pankaj and Team, I wanted to take a moment to express my sincere gratitude for the excellent work you and your team have done in importing over 5,500 products from eBay and tailoring them to meet my specific requirements. While there was a brief delay in the initial days due to the complexity of the various product variants, I truly appreciate how you promptly addressed and resolved the issue. Your professionalism, attention to detail, and dedication to getting the job done have been evident throughout the process. I am extremely grateful for your time and effort in ensuring everything was completed successfully. I highly recommend your services to anyone in need of similar support. Thank you again for your outstanding work!

The Militaria Shop

Nov 26, 2024  on Shopify

We used this app for around 2 years from back when there was no other competition but we have now thankfully moved on. 2 years of stress, problems, unhappy customers and worse. To briefly explain, we have a large store, 8000+ items. All matched and imported from eBay, most of the time it works ok. But it is slow to spot new eBay items and even then, not all of them. This led to discrepancies of stock. Sometimes it would decide not to correctly amend stock. One of our final straw issues was finding that over 1000 items had never been imported dating back almost the 2 full years! Contacting customer service with an issue was painful. I would explain an issue and then next thing "Thank you for your concern, I have now changed X,Y&Z on your website" this would normally have the opposite or a problematic affect on our website and wouldn't actually resolve the issue. Normally causing us more issues. One of the worst app experiences of my life. This app has been so bad, my wife has commented on how often I complain about how bad it is. But back 2 years ago there was no company that did exactly what we needed except this one so we had no choice. It was so bad we actually took the plunge to move the week before Black Friday! Which was a risk, but I am so glad we did it. Now there are loads of other options out there and most are much cheaper. Best of luck!

Your Furniture Outlet

Nov 25, 2024  on Shopify

Absolutely amazing service! their team is fast, efficient and never had an issue with this app for the last 2 years we've been using them. Thank you

Discount Fashion Online

Nov 24, 2024  on Shopify

We’re new to this eBay integration and InfoShore has been very friendly and helpful with any issues that we have. They are always quick to respond and resolve any issues quickly.

Lilac Torus

Oct 14, 2024  on Shopify

So far so good and really helpful service. I have a book store and the data they have helped import through other channels is a great time saver.

NGT Tackle Shop

Oct 10, 2024  on Shopify

Dont waste your time or money, no support responces whatsoever once I paid for the app and then the app would only work occasionally which is not great when setting up a shop.. very poor service indeed

Village Diecast

Sep 19, 2024  on Shopify

eBay Importer is the best way to get your eBay inventory into another selling platform, and keeps your inventory synced up well between eBay and your additional platform. Whenever I've had questions about the eBay Importer, someone on their team replies within one business day with solutions. The whole team over there has been outstanding with their customer service.

My Store

Jul 30, 2024  on Shopify

So far the setup has been great getting 2000 plus eBay listings migrated over to Shopify. My rep has been good to work with and is quick in response to my emails requesting changes. Thanks Pankaj

TOOLSTORM

Jul 16, 2024  on Shopify

Great app, save your time, just one click from ebay to your store, easy and simple, customer service very good as well.

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