Reviews: Emotive: SMS Marketing

Customer reviews: Emotive: SMS Marketing

Reviews (100)

Overall rating

4.5

5

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4

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4

What Merchants Think

"Emotive: SMS Marketing" receives predominantly positive feedback from merchants for its robust platform, excellent customer support, and significant ROI on marketing campaigns. Many users appreciate the hands-on approach Emotive takes towards customer success and strategic planning, making it suitable for both SMS marketing beginners and seasoned users. However, a few users have had concerns with contractual terms and specific performance aspects.

Key Strengths

Exceptional customer support with dedicated representatives.
Highly effective in boosting sales and engagement, with notable ROI for campaigns.
Easy integration and setup, particularly praised by businesses using Shopify.
Customizable workflows and robust segmentation options.
Helps users to effectively grow their SMS subscriber lists.

Common Concerns

Contractual issues, particularly with auto-renewal and termination clauses.
Some users experienced issues with the reliability and delivery of services.
Pricing considerations, especially for larger brands and contracts.
Incomplete or lacking features as compared to expectations.
Challenges in customer service responsiveness and proactive communication for some users.

Final Thoughts

Overall, "Emotive: SMS Marketing" is highly recommended by users for its comprehensive features and outstanding support, especially for businesses looking to enhance their SMS marketing strategy. Despite some issues with contract terms and service reliability, the platform provides valuable tools and positive results for growing businesses. While considering adoption, businesses should evaluate their specific needs against the nuances of Emotive's contract and features.

GRINDBasketball

Apr 05, 2024 on Shopify

I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. However, we only use Emotive for sending emails and not text messaging.

TA3SWIM

Apr 04, 2024 on Shopify

Great support and super easy to set up! We literally spent 5 minutes and we were all set with the Pixel. Oftentimes times, when setting up new software, the onboarding is slow this exceeds my expectations. Additionally, we have seen a huge lift in only 3 weeks thousands in recovered revenue and customer data.

Gold & Honey

Apr 03, 2024 on Shopify

Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless.

Centric | World's #1 Training Shorts

Mar 28, 2024 on Shopify

Great platform, and amazing support. My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there.

Pit Boss Grills

Dec 19, 2023 on Shopify

Emotive has been a great hands-on tool that continues to provide our store with the sms results we want to see. The tech integrations have been seamless and timely. My only complaint is that there seem to be a lot of missing features that would be nice to have, but the team is very quick to offer alternative solutions and work on product updates.

Bamboo Underwear

Dec 13, 2023 on Shopify

Nous avons bien aimé travailler avec Emotive. Nous avons eu un bon retour sur notre investissement tout au long de l'année.

Steele Canvas Basket Corp

Dec 04, 2023 on Shopify

The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.