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Customer reviews: edrone: Email, SMS & WhatsApp

Develop by edrone

Reviews (11)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "edrone: Email, SMS & WhatsApp," praising the app for its ease of use and positive impact on e-commerce growth. The onboarding and support process are highlighted as particularly efficient and helpful, ensuring successful implementation of marketing automation tools. However, a minority report challenges with customer service and contract terms.

Key Strengths

  • Easy to use and integrate with existing systems.
  • Significant positive impact on e-commerce growth.
  • Efficient onboarding and helpful support staff.
  • Effective personalized marketing automations and dynamic content.
  • Ability to swiftly collect and manage customer data.

Common Concerns

  • Issues with contract management and cancellation policies.
  • Some reports of customer service being unresponsive or difficult to contact.
  • Compatibility challenges with platforms like Shopify.

Final Thoughts

"edrone: Email, SMS & WhatsApp" is largely well-received for its user-friendliness and effectiveness in boosting sales through advanced marketing automation. While most users experience great support and ease of use, potential users should be mindful of contract specifics and customer service responsiveness.

The Project Garments

Jan 13, 2023  on Shopify

For us, it didn't work, but that's not even the case of the review. We signed a contract for 6 months(200 euros per month), and we asked them to postpone for a few months after the size months finished as weren't sure whether we need it. Hence we did. We have been told I quote. "Contract for an indefinite period with 1 month's notice" which we did to the same person that sent us this "Hello ....., As of the end of the month, we would like to stop with our e-drone account as we cannot monetize on this." Now we are being bullied and threatened to continue, as I quote "I contacted ........ and the administration, and they did not receive such a resignation. It is important that it is a signed scan of the resignation. " Hence the colleague who acknowledged the receipt one month ago and I quote "I'm sorry to hear that. Is there anything else we can do for you to make you change your decision?" Is not good because we didn't sign. These mafia tactics certainly are not what we have signed up for, and anymore I don't trust my communication with such people, no matter what. They are insisting a lot on getting paid for an extra month, but this is not fair, as we clearly asked them to stop I am just wondering how Shopify allows such behaviors.

TALYA

Jul 07, 2021  on Shopify

Po prostu nie działa. Edrone nie pomaga we wdrożeniu i unika kontaktu. Jak zamierzasz przejść na shopify to nie licz ze edrone będzie tutaj działał.

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