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Customer reviews: edrone: Email, SMS & WhatsApp

Develop by edrone

Reviews (12)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "edrone: Email, SMS & WhatsApp," praising the app for its ease of use and positive impact on e-commerce growth. The onboarding and support process are highlighted as particularly efficient and helpful, ensuring successful implementation of marketing automation tools. However, a minority report challenges with customer service and contract terms.

Key Strengths

  • Easy to use and integrate with existing systems.
  • Significant positive impact on e-commerce growth.
  • Efficient onboarding and helpful support staff.
  • Effective personalized marketing automations and dynamic content.
  • Ability to swiftly collect and manage customer data.

Common Concerns

  • Issues with contract management and cancellation policies.
  • Some reports of customer service being unresponsive or difficult to contact.
  • Compatibility challenges with platforms like Shopify.

Final Thoughts

"edrone: Email, SMS & WhatsApp" is largely well-received for its user-friendliness and effectiveness in boosting sales through advanced marketing automation. While most users experience great support and ease of use, potential users should be mindful of contract specifics and customer service responsiveness.

N1 GOALKEEPER BRASIL

Apr 28, 2025  on Shopify

Estamos extremamente satisfeitos com a parceria com a Edrone! A plataforma é muito intuitiva, completa e oferece inúmeras possibilidades de automação, personalização e inteligência de dados, o que tem sido fundamental para a evolução da nossa estratégia de marketing. Além disso, o atendimento da Laura é impecável: sempre solícita, ágil e disposta a ajudar em todas as demandas, trazendo soluções práticas e eficientes. A Edrone superou nossas expectativas e se tornou uma parceira estratégica para o nosso crescimento. Recomendamos de olhos fechados!

Intenson.pl

Mar 26, 2025  on Shopify

Jestem niesamowicie zadowolona ze współpracy z Edrone. Proces wdrożenia przebiegł bardzo sprawnie, na każdym etapie otrzymałam pomoc od opiekunki, która zawsze z ogromem cierpliwości i zrozumienia pomogła rozwiązać każdy problem. Serdecznie polecam system Edrone, dzięki niemu możemy właściwie wdrożyć system newsletterów w naszej firmie :)

Lazonail.pl

Feb 21, 2025  on Shopify

Jestem bardzo zadowolona ze współpracy z firmą Edrone. Cały proces wdrożenia przebiegł sprawnie i profesjonalnie, a Pan Przemysław Turbak okazał się niezwykle pomocny. Dokładnie wytłumaczył działanie aplikacji, odpowiadał na wszystkie pytania i zapewnił pełne wsparcie na każdym etapie. Dzięki temu mogłam szybko i skutecznie wdrożyć narzędzie do mojej działalności. Serdecznie polecam współpracę z Edrone!

EORA EYEWEAR

Feb 12, 2025  on Shopify

Love Edrone and love how easy it is to use. I have been using it for a few months now and can really see the impact on out ecomerce. Super recommend it.

ECHO

Feb 11, 2025  on Shopify

I think it is the best app for all marketing automation. Since we instalized edrone we see how our e-commerce growing. Also we have very good contact with help center every time when we have some questions or we want to make something more and better.

The Project Garments

Jan 13, 2023  on Shopify

For us, it didn't work, but that's not even the case of the review. We signed a contract for 6 months(200 euros per month), and we asked them to postpone for a few months after the size months finished as weren't sure whether we need it. Hence we did. We have been told I quote. "Contract for an indefinite period with 1 month's notice" which we did to the same person that sent us this "Hello ....., As of the end of the month, we would like to stop with our e-drone account as we cannot monetize on this." Now we are being bullied and threatened to continue, as I quote "I contacted ........ and the administration, and they did not receive such a resignation. It is important that it is a signed scan of the resignation. " Hence the colleague who acknowledged the receipt one month ago and I quote "I'm sorry to hear that. Is there anything else we can do for you to make you change your decision?" Is not good because we didn't sign. These mafia tactics certainly are not what we have signed up for, and anymore I don't trust my communication with such people, no matter what. They are insisting a lot on getting paid for an extra month, but this is not fair, as we clearly asked them to stop I am just wondering how Shopify allows such behaviors.

TALYA

Jul 07, 2021  on Shopify

Po prostu nie działa. Edrone nie pomaga we wdrożeniu i unika kontaktu. Jak zamierzasz przejść na shopify to nie licz ze edrone będzie tutaj działał.

Nobileskis

Mar 30, 2017  on Shopify

The system is definitely a good investment. We noticed the % in growth in sales from the first days of using edrone. Send shopping cart recommendations instead of sending spam which kills your database is reasonable. We're collecting data right after swift integration and without the tedious setting up of scorings and funnels and so on. Newsletters are personalized with photos of products plus dynamic marketing automation messages are going out like hot cakes right now. I definitely recommend it!

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