Everything is great so far.

Anna is really a good customer service and helped me solve a lot of problems.

To start? Not good at all. But then I went to the support and I started the chat with a monologue, no, a full-blown tirade of frustration, and Andrew took it all in his stride. In fact, he said he liked it, which honestly raises some concerns about his well-being, but let’s focus on the positives. His patience? Absolutely God-like. I was ready to throw in the towel, demand a refund, and set fire to the whole thing (metaphorically, of course), but he stuck with me through it all. Not only was he incredibly quick, but when I wasn’t, he never rushed me... just calmly waited, ready to help the moment I was back. That level of patience deserves either a massive bonus or a therapy session, possibly both. Long story short: Andrew is an absolute asset to the company. However it would be far simpler and make everyone’s lives easier if there were really clear, well-structured instructions from the start. Right now, all the work is being dumped onto these poor, unsuspecting souls like Andrew, who are left to deal with confused and frustrated customers when ***a few solid tutorials*** could have saved them the headache. The company shouldn’t just rely on them to shield the business from customer frustration... they deserve actual support themselves. So, perhaps the head office should show the support team some support for once. Just a thought.

It's very good!

The customer support team is responsive and effective in communication, helping to resolve issues efficiently. However, the app itself could be further optimized to make the setup process more user-friendly and convenient for merchants. With some improvements, it could be even better!

Fast support. App works ok.

Really good support to help with the visuals on the 'Buy X, Get Y' function. Thanks for your help

Great app, fast and helpful support! :)

The support team for the plugin is incredibly responsive and always ready to assist, providing exceptional help and guidance whenever needed.

excellent experience with both the4 and ecomrise

With great pleasure and joy, I want to give a great evaluation for the EcomRise application. It is really a very good application. I wanted to update my theme via the app, and it took only minutes and a few clicks on the button. The support team is wonderful! I spoke with them, and they answered me and helped me within a few seconds. I thank them very much, especially Jad from the support team. My greetings to them, and I thank them again. I highly recommend this application because it is very useful. It offers many features to increase sales and improve several aspects of the store. I highly recommend it with all sincerity.

Not even 3 minutes and my problem was solved. #Andrew He is the best!

Very helpful and fast responses.

Best app for bundles! They also have the best customer support. Loved it! very easy to use and set up

Hana was a great help in assisting me in understanding the theme updating process. 5 Stars.

Great it is very nice it will help me a lot, customer support is also very good, looking forward to buy a plan when my partner plan comes to an end

helpful

Incredible technical support—I'm very satisfied!

I love updating themes with this EcomRise! Also Lina from The4 team helped me with everything, thank you!