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Customer reviews: ECA: Easy Subscriptions App

Reviews (144)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about the "Easy Subscriptions App", highlighting its ease of use, seamless integration with Shopify, and its ability to significantly improve subscription management and customer retention. The app’s standout feature is its exemplary customer support, with frequent mentions of responsive and helpful staff who go above and beyond to assist users. Many merchants have transitioned from other subscription apps to "Easy Subscriptions App" and appreciate its simplicity, customizability, and cost-effectiveness.

Key Strengths

  • Exceptionally responsive and helpful customer support, often mentioned by name (e.g., Kevin, Daniel).
  • Easy to set up and integrate with Shopify stores.
  • Highly customizable subscription options, including bundle and "Build-a-Box" feature.
  • Streamlined app interface that significantly enhances user experience.
  • Effective handling of failed payments and order management.
  • Cost-effective model with no hidden fees or charges on subscription sales.
  • Ongoing improvements based on customer feedback and requests.

Common Concerns

  • Initial challenges with the subscription flow and inventory sync, though typically resolved through support.
  • No significant complaints or recurring issues reported, indicating high satisfaction across users.

Final Thoughts

The "Easy Subscriptions App" has garnered high praise from merchants for its user-friendly setup, comprehensive feature set, and outstanding customer support. It effectively addresses common pain points in subscription management and offers a robust, reliable solution for Shopify merchants. Users show strong loyalty and enthusiasm for the app, making it a highly recommended choice for those looking to enhance their store’s subscription offerings.

Beautybakeriee

May 13, 2025  on Shopify

The app is super intuitive and has all the features we needed. Our subscription plans were live in no time, and the support team ensured everything was configured properly.

Bagged-Ups

May 12, 2025  on Shopify

Great app! The customer support is excellent and very responsive.

Hunghee® Energy

May 08, 2025  on Shopify

Overall pretty happy with this app. The new features are great for bundles and custom boxes, a few hickups to get there but the customer service is excellent.

Geben Gifts x Pop By Co.

May 07, 2025  on Shopify

I tried probably 20 different subscription apps before finding Easy Subscriptions, and I’m so glad I did. It’s been a truly wonderful experience. The app is intuitive, reliable, and integrates smoothly with my Shopify store, but what really makes it stand out is the support team. They are extremely responsive and go above and beyond to help with any questions or issues. What’s even more impressive is how quickly they implement requested features. It’s rare to find a team this engaged and committed to improving their product. Highly recommend if you’re looking for a subscription solution that actually delivers!

Salt and Hart

May 06, 2025  on Shopify

Great customer service and app for what we needed.

Glow Jar Beauty Inc.

Apr 29, 2025  on Shopify

Incredible customer support!!! Highly Recommend.

Footzoneukk

Apr 23, 2025  on Shopify

Fantastic app! Easy to set up and works flawlessly with Shopify.

1stStepss

Apr 19, 2025  on Shopify

The assistance from Dan made the onboarding process smooth and stress-free. He provided detailed guidance that was easy to follow and helped us get started quickly.

serenitycbd1

Apr 17, 2025  on Shopify

Quick response with their support. The app is easy to navigate/modify and feedback from customers so far is positive. Kevin was very helpful in explaining how the app works and assisting us in getting it setup properly!

Scents of Noor New York

Apr 12, 2025  on Shopify

So far, everything is great! The support team responds instantly and provides solutions right away.

Tiny Tulle Boutique

Apr 07, 2025  on Shopify

Rob is a gem! His support was prompt and professional. He helped us with a minor bug and ensured everything was back on track.

Opulent Glam

Apr 06, 2025  on Shopify

We were struggling with recurring billing, but Daniel fixed it in no time. He even took the extra step to explain how to manage it moving forward, which saved us future headaches.

Classy Carry

Apr 05, 2025  on Shopify

Kevin was super responsive and professional. He patiently helped us with a tricky migration, ensuring all our existing subscribers were properly transferred without any issues

Swift Stride

Apr 04, 2025  on Shopify

A huge thanks to Dan for his quick and clear guidance. He helped us customize our plans and made sure the checkout experience was seamless. The support was top-notch!

kehishani

Apr 03, 2025  on Shopify

We had a fantastic experience with Rob. He guided us through some complex subscription configurations, making the entire process smooth and stress-free. His patience and expertise were greatly appreciated.

Style Sanctuary

Mar 30, 2025  on Shopify

Daniel provided excellent support! He resolved our payment issue in minutes and shared tips to avoid it in the future. Highly recommend him!

Grace & Glam

Mar 28, 2025  on Shopify

Kevin was incredibly helpful throughout the setup process. He even followed up to ensure everything was running smoothly.

The Medicinal Melange

Mar 26, 2025  on Shopify

support is great!

Hardware & Moreee

Mar 25, 2025  on Shopify

I have been using this app for a while now. Love the support. I strongly recommend it to all.

Golden Caviar Skin Care

Mar 21, 2025  on Shopify

They are very hands on and the support is fantastic

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