Customer reviews: Facebook Pixel & CAPI ‑ Pixly

<h3>What Merchants Think</h3> <p>Merchants generally have mixed reactions towards "Pixly ‑ Facebook Pixel & CAPI". While many appreciate the app for its ease of use and straightforward installation process, others express dissatisfaction with its functionality and reliability in tracking sales and managing Facebook ad performances. Customer support has been both praised for being helpful and criticized for lack of responsiveness.</p> <h3>Key Strengths</h3> <ul> <li>Easy to install and user-friendly interface.</li> <li>Effective in enhancing Facebook ad targeting and return on investment (ROI) for some users.</li> <li>Free and offers step-by-step instructions.</li> <li>Helpful customer service when available.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with accurate tracking of sales and Facebook pixel functionality.</li> <li>Inconsistent customer support and responsiveness.</li> <li>Negative impact on ad spend and website performance reported by some users.</li> </ul> <h3>Final Thoughts</h3> <p>The app receives mixed feedback from merchants. While it offers a user-friendly interface and potentially boosts ad performance for some, persistent issues with tracking reliability and inconsistent support may hinder its overall effectiveness. Users seeking a straightforward solution for Facebook Pixel integration might still find it beneficial with the hope for improved stability and support in future updates.</p>

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Reviews (99)

Overall rating

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What Merchants Think

Merchants generally have mixed reactions towards "Pixly ‑ Facebook Pixel & CAPI". While many appreciate the app for its ease of use and straightforward installation process, others express dissatisfaction with its functionality and reliability in tracking sales and managing Facebook ad performances. Customer support has been both praised for being helpful and criticized for lack of responsiveness.

Key Strengths

Easy to install and user-friendly interface.
Effective in enhancing Facebook ad targeting and return on investment (ROI) for some users.
Free and offers step-by-step instructions.
Helpful customer service when available.

Common Concerns

Issues with accurate tracking of sales and Facebook pixel functionality.
Inconsistent customer support and responsiveness.
Negative impact on ad spend and website performance reported by some users.

Final Thoughts

The app receives mixed feedback from merchants. While it offers a user-friendly interface and potentially boosts ad performance for some, persistent issues with tracking reliability and inconsistent support may hinder its overall effectiveness. Users seeking a straightforward solution for Facebook Pixel integration might still find it beneficial with the hope for improved stability and support in future updates.

Essential Life

Jan 08, 2025 on Shopify

Customer service contacted us to provide assistance in setting up our advertisements and to resolve the issue with the tracker. Ouissal has been extremely helpful

Ifysi

Oct 11, 2024 on Shopify

Useless. Used it with their Easy Ads app.. Paid for so many months for Easy Ads.. I realized that website pixel does not work, so facebook ad spend goes out of bound without any results.. HIGHY UNRECOMMENDED

WOW HUT

Aug 09, 2024 on Shopify

Fake Fake Fake this app does not work - it make me lose me INR-5,00,000 after install this app my website does not show the Pixel. After uninstall this app it works fine. The App is worst.

Ortopedique™

Aug 08, 2024 on Shopify

Not tracking sales. Even it's well configured after hours, happens many times with few stores, it's not reliable from my pov, since we can't contact the support for this major issue... Definitely tired to try to find a solution ... If support can help us and find a solution or will uninstall for another better app...

Sulpelicano

Apr 21, 2024 on Shopify

Pelos comentário da Galera Parece ser muito Bom, Simples de Instalar e fácil de configurar. Vou estar tirando minhas próprias conclusões ainda!

Pixelcodepro

Jan 28, 2024 on Shopify

This is really made facebook pixel integration easier. But the problem is it tracks only 50% of the sale.

Favor Graphics

Oct 05, 2023 on Shopify

Boosted My Ad Campaigns: Since using this app, my Facebook ad campaigns have become much more targeted and effective. The ability to set up different pixels for different products has made a significant impact on my ROI.