Reviews: Dropshipping-Alibaba Official

Customer reviews: Dropshipping-Alibaba Official

Reviews (37)

Overall rating

2.4

5

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What Merchants Think

The "Dropshipping-Alibaba Official" app receives mixed reviews from merchants. While some appreciate certain aspects of the app, many express dissatisfaction with its execution, order processing, product mapping, shipping, and customer service. Updates and navigation improvements are frequently requested to enhance the user experience.

Key Strengths

Good selection of products available for dropshipping.
The app is easy to use according to some users despite issues.

Common Concerns

Problems with execution and fulfillment of orders.
Frequent product mapping issues and product discontinuation.
Poor integration causing syncing and navigation challenges.
Insufficient customer service with slow response times.
Outdated app leading to operational disruptions for some merchants.
Shipping complications with high costs and unreliable product information.
Errors and bugs leading to app redirects and unsupported displays.

Final Thoughts

Overall, while the "Dropshipping-Alibaba Official" app offers a vast selection of products, it seems to fall short in reliability and usability. Merchants suggest the need for significant improvements, especially in customer service, order management, and app functionality upgrades, to make it a more practical and efficient tool for dropshipping.

Suushifa supplies

Apr 25, 2024 on Shopify

Why is the app displaying unsupported

StoreRelox

Apr 21, 2024 on Shopify

no me salen mis productos en la lista de importacion, se me han borrado todos

JTSN Auto Customs

Mar 30, 2024 on Shopify

this is useless... sku's constantly needing to be mapped... constant product discontinuing... not easy to map products and sometimes the only option is to delete the product and get another of the same then only to a few days later drop off again... horrible and a waste of time with slow customer service also alibaba know that us sellers kinda need to use them and there is always another seller inline so they dont GAF

L’Anima

Feb 06, 2024 on Shopify

Big s… show, importing products to your store takes ages and in 98% of cases it does not even work.

Jackson’s Pets & Parents

Jan 03, 2024 on Shopify

TLDR Absolutely awful, stay away from Alibaba. I recently opened a Shopify online store and populated the inventory with Alibaba products for pets. As a test, I ordered 2 black hoodies for my own dogs with the word "SECURITY" across the back and used the available size chart to make sure the size was right. A month later I receive 2 tiny, bright red t-shirts with the number 11 inexplicably on the back. These things weren't anywhere close to what I ordered, were ridiculously cheap quality and were so small I would be surprised if they fit a kitten. It's obvious that whoever fulfilled the order just grabbed whatever was in some bin and sent it off with no care at all regarding what I actually ordered or was sent. I will not use such an incompetent service for my store and as such, I have removed every one of their products from my inventory. Save yourself some time and stay away from Alibaba as your dropshipping supplier.