Dropshipping-Alibaba Official logo

Customer reviews: Dropshipping-Alibaba Official

Develop by Shopify

Reviews (37)

Overall rating
2.4

What Merchants Think

The "Dropshipping-Alibaba Official" app receives mixed reviews from merchants. While some appreciate certain aspects of the app, many express dissatisfaction with its execution, order processing, product mapping, shipping, and customer service. Updates and navigation improvements are frequently requested to enhance the user experience.

Key Strengths

  • Good selection of products available for dropshipping.
  • The app is easy to use according to some users despite issues.

Common Concerns

  • Problems with execution and fulfillment of orders.
  • Frequent product mapping issues and product discontinuation.
  • Poor integration causing syncing and navigation challenges.
  • Insufficient customer service with slow response times.
  • Outdated app leading to operational disruptions for some merchants.
  • Shipping complications with high costs and unreliable product information.
  • Errors and bugs leading to app redirects and unsupported displays.

Final Thoughts

Overall, while the "Dropshipping-Alibaba Official" app offers a vast selection of products, it seems to fall short in reliability and usability. Merchants suggest the need for significant improvements, especially in customer service, order management, and app functionality upgrades, to make it a more practical and efficient tool for dropshipping.

LUXMOURESS

May 07, 2024  on Shopify

Dear Alibaba Dropshipping Are you still working? A huge amount of feedback I and questions I have read here seisa and all of them unanswered. I like the idea. But there are problems with the execution of orders, unfortunately.

My Store

Apr 29, 2024  on Shopify

My Dropshipping-Alibaba official App is not updated so I am not able to countinue my business activity, please update it as soon as possible

JTSN Auto Customs

Mar 30, 2024  on Shopify

this is useless... sku's constantly needing to be mapped... constant product discontinuing... not easy to map products and sometimes the only option is to delete the product and get another of the same then only to a few days later drop off again... horrible and a waste of time with slow customer service also alibaba know that us sellers kinda need to use them and there is always another seller inline so they dont GAF

LB SISTAS

Mar 06, 2024  on Shopify

The product they show you is not exactly what they have for to sync to your store for sale, you need to go to many different vendors and the shipping is crazy, when you order you have so many complications just to place an order and it do not synchronize your customer information onto their page.

Le Million

Feb 29, 2024  on Shopify

UPDATE THE APP AS SOON AS POSSIBEL, because it's ruining my business, all of my suppliers out there and don't want to loose them, NEVER, But i love the app anyways, easy to use, Still could it be more improved anyways UPDATE THE APP...

L’Anima

Feb 06, 2024  on Shopify

Big s… show, importing products to your store takes ages and in 98% of cases it does not even work.

IZEN FITNESS

Jan 28, 2024  on Shopify

il y a un problème avec l'application ;ca vous redirige sur autre site: https://error.taobao.com/app/tbhome/common/error.html

Jackson’s Pets & Parents

Jan 03, 2024  on Shopify

TLDR Absolutely awful, stay away from Alibaba. I recently opened a Shopify online store and populated the inventory with Alibaba products for pets. As a test, I ordered 2 black hoodies for my own dogs with the word "SECURITY" across the back and used the available size chart to make sure the size was right. A month later I receive 2 tiny, bright red t-shirts with the number 11 inexplicably on the back. These things weren't anywhere close to what I ordered, were ridiculously cheap quality and were so small I would be surprised if they fit a kitten. It's obvious that whoever fulfilled the order just grabbed whatever was in some bin and sent it off with no care at all regarding what I actually ordered or was sent. I will not use such an incompetent service for my store and as such, I have removed every one of their products from my inventory. Save yourself some time and stay away from Alibaba as your dropshipping supplier.

Shannons Beauty Place

Nov 30, 2023  on Shopify

The selection of products is good. Unfortunately, the menu navigation is extremely poor. I would like to see an update here. It's just too opaque. Therefore 2 stars.

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