Drop Hint 2.0 SMS Email Postal logo

Customer reviews: Drop Hint 2.0 SMS Email Postal

Develop by AppSolute

Reviews (91)

Overall rating
4.8

What Merchants Think

The overall feedback for "Drop Hint 2.0 SMS Email Postal" is quite positive among merchants. Many praise the ease of integration and the quality of customer support, particularly highlighting the assistance provided by Marc and the responsive team. Merchants appreciate the simplicity of the drag-and-drop interface and the customizations that align the app with their brand identity. While most users are satisfied, there are occasional concerns regarding support response times and overcharges.

Key Strengths

  • Excellent customer support, especially from Marc and the responsive team.
  • Ease of integration and setup with Shopify stores.
  • Customizable to fit brand identity and website theme.
  • Seamless integration with Klaviyo for enhanced customer profiling.
  • User-friendly drag-and-drop interface.
  • A valuable tool for customers seeking gift ideas.

Common Concerns

  • Occasional delays in receiving support replies.
  • Reports of overcharging due to alleged bot-generated requests.
  • Initial setup may require some back-and-forth with the development team.

Final Thoughts

"Drop Hint 2.0 SMS Email Postal" is generally well-received, offering an array of useful features within a user-friendly platform. It is particularly advantageous for merchants looking to streamline client communication and enhance brand integration. However, potential users should be mindful of occasional support challenges and billing issues.

UNDERLENA

Jan 27, 2025  on Shopify

So far, so excellent. Have had great support from Marc to bring the templates into line with our brand identity, and super happy to have this process be so simple to integrate into the website without anything external. Definitely worth using.

FINERRINGS

Nov 09, 2024  on Shopify

This app is perfect to download for your shopify store! Marc was super helpful with installation and set-up to ensure the 'Drop a Hint' button matched the rest of our site! The team were super responsive and helped us set the app up in no time! Super useful, super quick set-up and amazing communication from the team

With Clarity

Apr 16, 2024  on Shopify

Pathetic experience with this app. No reply from the support team after repeated emails since almost a week now! They overcharge you by citing higher number of requests -most of which are not genuine and filled by bots. Avoid!

Azarai

Mar 15, 2024  on Shopify

This is really the only drop a hint app on Shopify. The team were very responsive when I brought issues to their attention and speedily helped me resolve them. As for the app itself, the drag-and-drop interface is super easy to use especially if you are not tech-savvy. And it looks great on desktop and mobile. 5 stars.

Grew & Co

Mar 10, 2024  on Shopify

A great app once you get it up and running! The team were helpful in assisting us with customisations so that it integrates more seamlessly with the rest of our site.

Pottery For The Planet

Feb 04, 2024  on Shopify

This app is brilliant! Super easy to set up and straightforward integration into our product pages. The best thing is that it integrates with Klaviyo and adds profiles to our newsletter further funneling them into our ecosystem. Great concept - we love it!

Keanes Jewellers

Nov 28, 2023  on Shopify

Excellent customer service. We've been using Drop a Hint for the last two years. I had some issues while switching to their new app, and I received a prompt response with a resolution. Thank you, Marc, for your assistance!

Mr Poppins+Co

Sep 26, 2023  on Shopify

A quick response to a few small issues we were having and they were sorted seamlessly. Nice addition to our site with enough customisations available to make it fit our theme.

Nicky Robin Memorial Jewellery

Jul 29, 2023  on Shopify

Brilliant app. Brilliant service. There app is really helpful for customers who are looking for gift ideas. Staff are always happy to help.

Kindred Bravely

Apr 14, 2022  on Shopify

While we initially had some back and forth with the development team to get this up and running, they ultimately were very collaborative with us to get this customized in the exact way we wanted. We are excited to see how our customers engage with this new tool!

Adaraluna

Dec 14, 2021  on Shopify

Me encanta la aplicación muy útil y con excelente atención a clientes. ¡Muy recomendada! Inclusive te dan opciones para mejorar la vista dentro de tu sitio y tienes un equipo que habla ingles y español. ¡Es fantástico !

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