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Customer reviews: Downpay: Deposits made simple

Develop by Downpay

Reviews (76)

Overall rating
4.9

What Merchants Think

Merchants using "Downpay: Deposits made simple" generally express high satisfaction with the app. It effectively solves pain points related to high-ticket item sales and inventory management. The app's ability to handle deposit payments has streamlined business operations and improved customer engagement. Merchants particularly appreciate the excellent customer service, frequently highlighting how the support team, especially Diana, provides prompt and effective assistance.

Key Strengths

  • Streamlines deposit and final payment processes for high-ticket items.
  • Excellent customer support highlighted by quick responses and personalized assistance.
  • Easy setup and integration with platforms like Shopify.
  • Customization options for aligning with specific business operations and themes.
  • Facilitates innovative business models like Try Before You Buy.
  • Mitigates risks with features like pre-authorization for remaining balances.

Common Concerns

  • Occasional difficulties during the setup process, requiring support intervention.
  • Potential issues with customer service availability, as noted by an outlier review.
  • Confusion regarding specific payment functionalities tied to app features.

Final Thoughts

Overall, "Downpay: Deposits made simple" receives strong praise from merchants for its efficacy in managing complex payment scenarios and providing substantial customer support. While the app offers significant benefits to business operations, its effectiveness is enhanced by the dedicated support team, resolving challenges and optimizing setup processes. The app is well-suited for businesses requiring flexible payment solutions, and its high level of customization and support makes it a valuable tool in the e-commerce domain.

Monk

Sep 24, 2024  on Shopify

Downpay is incredibly simple to setup and worked seamlessly for our Shopify website. The customisation options are very well considered and adapt to your website CSS. The highlight of Downpay is actually their support! Diana has been incredible - super prompt and clear with any questions I have. They also have very robust Help Guides which assist with editing CSS, customising emails and other FAQs. Would highly recommend

Welham & Co

Sep 11, 2024  on Shopify

Downpay has been a game-changer for our business. Our customers now have the option to place an order and see their custom artwork before they pay! As a result, our sales have gone up significantly and our customers appreciate the flexibility to pay only once they approve their custom order. Denis & Diana have also both been incredibly helpful with implementing Downpay on our store. Being able to talk directly with the founders has been great, and they even helped with a few customizations to ensure everything went smoothly. Highly recommend Downpay for any type of business - your customers will thank you!

Makers Market Bookings

Sep 05, 2024  on Shopify

Super helpful staff that have quickly helped us with any issues we faced during set up.

Double Knot Pictures

Sep 04, 2024  on Shopify

Incredible support, and the only reliable down payment app on Shopify. Made by Shopify Alums! I can't recommend them highly enough.

LeoArtify.com

Aug 21, 2024  on Shopify

It is a great app and has nice support

Legacy History Pride

Aug 14, 2024  on Shopify

Using this app has been seamless and when I don't know HOW...they are quick to respond and help you thru the process. Defiantly a big help to the small business who want to collect down payments until they are ready to ship.

Neuro-Nova

Aug 07, 2024  on Shopify

Very helpful while navigating issues trying to implement the app into my custom website. We were able to make it work!

inGAMBA

Jul 09, 2024  on Shopify

An easy 5 stars - I could do with 6 to be honest. Easy to use, works well but the best thing about using Downplay is the support. World-class is not an understatement for once. Diana and the team have been superb - thank you so much! I cannot recommend Downplay enough

The 7 Virtues Perfume Atelier

Jun 27, 2024  on Shopify

Great App, helpful staff!

Amish Traditions

Apr 25, 2024  on Shopify

Super helpful customer service!

hillbillyscrappin

Apr 25, 2024  on Shopify

Just what we needed and so helpful with set -up

Craze Central

Apr 20, 2024  on Shopify

The support offered by Diana has been exceptional. She even went to the lengths of recording a video of on-screen actions to show us how to create a solution that was causing us a headache. The app itself allows us to take a deposit in a way that no others could, and removes accounting problems that other apps create by trying to short-cut the manner in which the deposit is dealt with. We have very particular requirements in the way in which the remaining balance is to be taken and Downpay/Diana have allowed us to find a way to do this.

Nuru Botanicals

Apr 18, 2024  on Shopify

Very easy to setup. I love the features.

HB Florals

Apr 15, 2024  on Shopify

Everything is very easy to use, and the customer service is very quick and efficient! Had questions about customers changing their second deferred payment method, and the resolution was so simple! Love this app!

SKAAstore™

Mar 28, 2024  on Shopify

Does what it says and great customer service. Thanks to Diana!

Deviate Cycles

Mar 21, 2024  on Shopify

After searching and searching for different options, this was the only app that not only exactly matched what we needed (deposit on only certain items with easily configurable options) but also had fantastic levels of support. Big thanks to Diana and team!

Graded Wholesale

Mar 19, 2024  on Shopify

Your app is fantastic, it's the only app on Shopify that can successfully take a deposit and capture the remanding payment all in one. I have wasted weeks trying to sort this and speaking to developers where their app has thousands of good reviews but doesn't work! Please feel free to share this review. Thanks! BEST APP ON SHOPIFY

Gainsville

Feb 20, 2024  on Shopify

We found it! An app that did exactly what we needed. With so many apps in the store it's hard to find a great solution that is backed by a team that is so helpful. Inevitably you will need support (that's Shopify and themes working with apps and getting everything to play nice), and each time they have been so responsive and helpful, even recommending other apps that will help our store! Thanks Team! :-)

Ewing Family Farm

Jan 25, 2024  on Shopify

I have been using Downpay for a few months, It has been great to be able to take final payments for products with out bothering our customers. We have several unique challenges with our product and the support team has been there to expertly customize the integration when ever needed. They are based in Canada and have perfect communication skills. Support goes above and beyond to rectify issues with genuine concern for your stores success. I would recommend The app! 5 Stars!

Amuzzi

Jan 19, 2024  on Shopify

The ability to offer deposit and pay-later options has not only increased my sales but also improved customer satisfaction. The setup was straightforward, and the app works flawlessly with Shopify’s existing features. What really stands out is the customer service - Diana and her team are incredibly responsive and helpful. Thank you! - Sergio

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